Customer Success Analyst providing strategic support in post - sale processes for health memberships in Monterrey. Fostering trust and resolving client queries while coordinating claims and emergencies.
About the role
- Customer Success Manager for Trimble's Architecture & Design team. Advocating for customers to succeed with SketchUp and Revit in transforming design workflows.
Responsibilities
- Document and share innovative workflows with the user community to inspire creative design solutions and increase feature adoption.
- Lead online and onsite product showcases at major industry conferences and seminars to highlight value and drive growth.
- Collect and convey critical customer requirements to internal teams to help shape the future of Trimble’s A&D product line.
- Support sales and success teams in crafting high-impact deliverables that ensure long-term client retention and strategic account expansion.
Requirements
- 2+ years of experience within an architectural, engineering, or construction firm.
- Professional familiarity with SketchUp and Revit workflows within the AEC field.
- Bachelor’s degree in Architecture or Engineering.
- Proven ability to translate complex technical concepts into meaningful insights for any audience.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
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