Hybrid AVP, Auto Claims

at Travelers

• Job title: AVP, Auto Claims
• Job type: Full Time
• Experience level: Lead
• Salary: $146,400 - $241,600 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Diamond Bar, United States

About the role

• AVP for Auto Claims at Travelers responsible for executing national strategies and managing claim policies. Overseeing a team to ensure quality service and development.

Responsibilities

• Under general direction, this position has accountability for results within assigned line of business including working with Corporate Claim in the successful execution of national and local claim strategies and to ensure claim policies, procedures, and service standards are implemented and maintained within assigned line of business.
• Provides input into the development of national strategies.
• Leadership responsibilities include the selection, training, development, performance management and compensation administration of staff.
• Accountable for the selection, training and development of staff to ensure succession plan and talent retention.
• Evaluate leadership and staff performance, and develop and implement strategies and plans to address staff professional development up through Director level positions.
• Employ proper claim handling techniques to protect the integrity of Travelers brand and providing consistent service quality and streamlined processes to add value for our customers.
• Ensure adoption of new technologies in alignment with Claim Services disciplines: focused on paying what is owed, deliver exceptional customer service in most efficient way possible without conflicting with payout and service.
• Drive the Information Advantage: Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
• Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness.

Requirements

• Bachelor's Degree.
• Claim management experience with experience managing managers.
• For the specific line of business skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and litigation management skills for line of business.
• Experience handling complex claims.
• General knowledge and understanding of marketing, underwriting and account management processes.
• 7 years Claim handling or Claim litigation/coverage experience.
• 2 years of claim leadership or direct management experience.
• Insurance license(s) as required by state regulation.

Benefits

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.