Customer Service Representative responsible for assisting clients with their health insurance inquiries via telephone. Ensuring excellence in service and compliance with regulations while documenting all interactions.
About the role
- Customer Service Collector leveraging a soft collections approach to negotiate payment from customers. Requires high school diploma or equivalent and one year of relevant experience in a call center.
Responsibilities
- Use an effective soft collections approach to our calls
- Influence customers to a win-win resolution by contacting debtors by telephone
- Negotiate and collect past due monies
- Negotiate payment plans
- Analyze situations to determine the best course of action
- Follow business practices, policies and State and Federal Laws
- Remain focused in a goal-oriented atmosphere
- Present a professional and friendly demeanor
- Maintain excellent telephone and communication skills
- Work independently
Requirements
- You graduated high school or have your G.E.D
- You have at least 1 year of experience with Microsoft Office
- You have at least 1 year contact center experience
- Successfully provided the recruiter with the Internet and home requirements below
- Dedicated high speed internet connection (DSL or Cable only)
- Minimum of 100 Mbps – Download
- Minimum of 6 Mbps – Upload
- <100 ms Latency/Jitter/Ping
- High Speed Modem: Contain at least 1 Local Area Network (LAN) Fast Ethernet port
- Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)
- Office: Must be a dedicated & private room away from general living space
- Free from noise and distractions
- Suitable office furniture
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Parental leave
- Paid time off
- Holidays
- 401k with employer match
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program
- Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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