Product Support Manager leading support teams for data carriers in Telecom industry. Managing order processing and ASR functions while ensuring maximum productivity and customer satisfaction.
Responsibilities
managing the support team responsible for the order processing for data carriers
leading a team of talented industry experts to provide support to carriers in the telecom industry
functions in support of Access Service Requests (ASR) as related to communications wholesale providers
coordination of direct reports to provide maximum customer coverage and optimal utilization
managing multiple high priority tasks in parallel through prioritization, delegation, and product knowledge
represent TU and interact with peers and customers
Requirements
6+ years’ experience leading people and working in the Telecom industry
In depth understanding of ASR standards
Significant attention to detail and excellent project management skills
Excellent communication skills (written and verbal)
Strong analytical, problem solving, and critical thinking skills
Proficient in Microsoft office, including Excel, Word, Outlook, and PowerPoint
Benefits
flexible time off for exempt associates
paid time off for non-exempt associates
up to 12 paid holidays per year
health benefits (including medical, dental, and vision plan options and health spending accounts)
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