Manager of Data & Analytics for Transformation & Strategy at Ryan. Analyzing business cases and partnering with cross - functional teams to elevate transformation initiatives.
About the role
- Product Support Manager leading support teams for data carriers in Telecom industry. Managing order processing and ASR functions while ensuring maximum productivity and customer satisfaction.
Responsibilities
- managing the support team responsible for the order processing for data carriers
- leading a team of talented industry experts to provide support to carriers in the telecom industry
- functions in support of Access Service Requests (ASR) as related to communications wholesale providers
- coordination of direct reports to provide maximum customer coverage and optimal utilization
- managing multiple high priority tasks in parallel through prioritization, delegation, and product knowledge
- represent TU and interact with peers and customers
Requirements
- 6+ years’ experience leading people and working in the Telecom industry
- In depth understanding of ASR standards
- Significant attention to detail and excellent project management skills
- Excellent communication skills (written and verbal)
- Strong analytical, problem solving, and critical thinking skills
- Proficient in Microsoft office, including Excel, Word, Outlook, and PowerPoint
Benefits
- flexible time off for exempt associates
- paid time off for non-exempt associates
- up to 12 paid holidays per year
- health benefits (including medical, dental, and vision plan options and health spending accounts)
- mental health support
- disability benefits
- up to 12 weeks of paid parental leave
- adoption assistance
- fertility planning coverage
- legal benefits
- long-term care insurance
- commuter benefits
- tuition reimbursement
- charity gift matching
- employee stock purchase plan
- 401(k) retirement savings with employer match
- access to TransUnion’s Employee Resource Groups
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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