Hybrid Field Service Engineer – Senior

at TransMedics, Inc.

• Job title: Field Service Engineer – Senior
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $90,600 - $113,000 per year
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Scottsdale, United States

About the role

• Field Service Engineer ensuring the repair and maintenance of Transmedics Organ Care Systems. Responsible for managing assigned region and driving customer satisfaction.

Responsibilities

• Responsible for the repair, maintenance, and upgrade of all Transmedics Organ Care Systems within an assigned region
• Install, repair, and maintain Organ Care Systems at internal and external customer sites
• Independently manage an assigned region, ensuring all Transmedics devices and equipment are repaired and serviced in a compliant and timely manner
• Complete reports and documentation for service activities in a timely and accurate manner
• Enter data from the completed service activities into the required databases in a timely manner
• Maintain test equipment utilized in service activities
• Drive customer satisfaction through service excellence
• Perform other TransMedics tasks and duties as assigned/required

Requirements

• AA in an engineering discipline plus a minimum of five years’ experience providing field service for complex medical devices in hospital settings, or equivalent combination of education and experience
• Demonstrated ability to assemble and disassemble highly complex electromechanical systems
• Strong analytical problem-solving skills and troubleshooting skills of complex electromechanical devices
• Must have valid driver's license and valid passport
• BS in an engineering discipline preferred
• Excellent verbal and written communication skills and interpersonal skills
• Ability to work calmly and effectively under pressure and maintain a positive attitude
• Computer skills include Microsoft Word and Excel
• Must be reliable and able to work independently
• Must be detail oriented and highly organized with strong multitasking and prioritization skills
• Outstanding customer interaction skills with a demonstrated track record dealing with hospital customers in a positive and professional manner
• Ability to speak a foreign language is a plus.

Benefits

• Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA
• Dental
• Vision Healthcare
• Flexible Spending Account for Healthcare
• Flexible Spending Account for Dependent Care
• Short Term Disability
• Long Term Disability
• 401K Plan
• Pet insurance
• Employee Stock Purchase Plan