Service Business Manager responsible for service sales within HPE Networking's Customer Experience division. Collaborating with account managers and crafting relevant service solutions.
About the role
- B2B Dispute Manager responsible for end-to-end handling of disputes in the commercial team. Driving the brands ESN & More Nutrition through effective dispute management in Hamburg.
Responsibilities
- You take end-to-end responsibility for handling chargeback/dispute claims (review, validation, communication, closure)
- You analyze and assess dispute cases with regard to contractual, pricing and logistical aspects
- You coordinate with internal departments and external logistics providers to clarify issues
- You proactively communicate with customers to identify and implement solutions
- You ensure timely and economically sensible handling of cases
- You identify root causes of recurring chargebacks and disputes and derive sustainable improvement measures
- You monitor relevant KPIs such as turnaround times, success rates and volumes
- You support the optimization of processes within the Commercial Operations area
- You participate in audits and ensure audit-compliant documentation
Requirements
- Completed degree in Business Administration, Economics or a comparable commercial qualification
- Several years of experience in dispute, claim or receivables management, ideally in a B2B environment
- Strong understanding of pricing, contract and billing processes
- Analytical and structured working style
- Strong communication and assertiveness skills
- Solution-oriented and commercially minded
- Confident user of ERP systems such as SAP as well as MS Office
- Very good German and English skills, both written and spoken
Benefits
- Attractive employee discounts on products from ESN & More
- Flexible working hours & remote work options
- Subsidies for mobility & fitness (e.g., Wellpass, Deutschlandticket)
- Company pension plan
- Workation options and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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