Senior Launch Manager at Bristol Myers Squibb coordinating commercial and clinical cell therapy launches. Leading cross - functional teams to ensure manufacturing readiness and effective communication with stakeholders.
About the role
- Field Service Manager overseeing service and maintenance of heating equipment like heaters and generators. Managing client relationships and providing technical support with significant travel requirements.
Responsibilities
- Serve as the primary point of contact for designated accounts, building and sustaining strong relationships to ensure client satisfaction and long-term partnerships.
- Provide expert-level technical support for heaters, NG generators, and light towers, troubleshooting issues and ensuring that all equipment functions optimally and meets safety and performance standards.
- Plan, organize, and oversee field service activities, coordinating with regional and local service teams to ensure efficient and timely response to customer needs.
- Conduct or oversee routine maintenance and repairs on equipment to prevent downtime, ensure efficiency, and extend the lifespan of assets.
- Train and support service technicians and clients on the operation, maintenance, and troubleshooting of the equipment to enhance their skill set and ensure equipment reliability.
- Maintain detailed records of service activities, customer feedback, and equipment performance to drive continuous improvement and ensure compliance with company policies and industry standards.
Requirements
- Proven experience working with heaters, NG generators, and light towers.
- Strong organizational and time-management skills, with the ability to manage multiple accounts and service activities simultaneously.
- Comfortable and willing to travel frequently (up to 80%) to meet with clients and manage field service operations across multiple regions.
- Proven track record of successful account management and relationship-building with national clients.
- Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues independently and efficiently.
Benefits
- Competitive salary
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off and Paid Holidays
- Fuel reimbursement
- Employee discounts
- Flexible work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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