Join Severn Trent Water Limited's Customer Operations team to make a positive impact. We are looking for individuals with a proactive mindset and problem - solving skills.
About the role
- Operations Associate in KINTO-UK Ltd working across various teams to enhance customer experience in a hybrid setting. Engaging in administrative tasks and maintenance bookings in the operations department.
Responsibilities
- Covering Key Areas in our busy Operations Department
- Learning a variety of tasks across the various teams in the department
- Working in an agile, flexible manner as needed.
- Processing fines in our admin team
- Taking maintenance bookings over the phone
- Arranging collections of vehicles at end of contract
- Proactive chasing of vehicles off the road for mechanical repair
- Taking incident reports over the phone
Requirements
- Experience of both administrative and contact centre work
- Ability to quickly switch between tasks where required, but also to engage with one task over a longer period if this is necessary
- Attention to detail and ability to perform high volume tasks at speed with minimal errors once trained.
- Flexible
- Able to focus
- Adaptable
- Conscientious
Benefits
- Competitive starting salary
- Bonus earning potential
- 25 days holiday + 8 days bank holiday
- Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
- Company Car Scheme following passing of probation
- Private Medical Cover
- Life assurance scheme
- Discounts on different retailers
- Wellbeing hour each month
- Discounts on Toyota & Lexus cars
- Volunteer Days
- Wellbeing events
- Employee assistance programmes
- Free fruit in the office
- Free onsite car parking
- Working Hours 37.5 per week Monday - Friday
- Hybrid working policy 2 days from home each week should you want to
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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