Hybrid Bespoke Relocation Manager

at K2 Corporate Mobility

• Job title: Bespoke Relocation Manager
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Singapore

About the role

• Bespoke Relocation Manager coordinating relocation services for senior clients globally. Focused on personalized client support, process management, and relationship building with HR teams.

Responsibilities

• You will be single point of coordination for employees and their families throughout their relocation process.
• Working with our specialist partner network across various services including: Household Goods Shipment, Sourcing and booking temporary accommodation, School search services, Area orientation, Home finding assistance, Tenancy negotiation and renewals, Settling in and tenancy review, Language and intercultural training, Departures services, Expense Management, Pet Services, Client specific services.
• Building up close working relationships with Client Human Resources teams.
• Understanding and adhering to client policies and procedures.
• Management and support of our partners including home-search/education consultants, inventory clerks, estate agents as well as household goods partners and DSPs to deliver the very best collective service.
• Timely and accurately record updates into the company operating system (Ascent) as per company procedures.
• Run reports from Ascent as required.
• Resolving any issues and escalations.
• Ability to project manage multiple employees moves across different clients and industries.
• Cost and revenue control to maximize profitability for each client per relocation or service.
• Attending client reviews and presenting as required.
• Apply a concierge style to our services which can mean supporting unusual or challenging requests e.g. moving artwork, horses, boats… sourcing domestic staff or hiring private jets.

Requirements

• Minimum of 5 years of Relocation Services experience is required.
• In-house or on-site (client-side) experience advantageous.
• Knowledge of the end-to-end Relocation process to include third party involvement.
• General knowledge of household goods moving – import, export and third country moves (would be an advantage) or the skills to learn, interpret and understand this information.
• Good understanding of customs documentation worldwide (would be an advantage) or the skills to learn, interpret and understand this process.
• Knowledge of the APAC rental market is a plus.
• Commercial awareness to maximize the profitability aspect of each relocation.
• Ability to establish, build and maintain relationships both internally and externally.
• Ability to display confidence and professionalism in all client interactions.
• Possess a consultative and proactive approach.
• Possess excellent written and verbal communication skills.
• Possess good presentation skills.
• Demonstrate a strong attention to detail and accuracy with data management.
• The ability to multi- task and work well under pressure.
• Ability to speak an additional language would be advantageous.
• The ability to be flexible in a changing working environment and work both as part of a team and/or independently.
• Have the ability to think quickly and creatively and use your own initiative to solve problems.
• Demonstrate effective time management and organizational skills, with the ability to be flexible in an ever-changing working environment.
• Willingness to learn new skills and to undertake continuous, professional development.
• Have a passion for delivering outstanding client service.
• Advanced skills in Microsoft Office (Excel, Power Point, Word and Outlook) would be an advantage.
• Open to global travel when required.

Benefits

• Full training and support will be provided.