Sales Support and Fulfillment Officer responsible for parts inquiries and logistics at Tototheo Global. Ensuring timely delivery and maintaining supplier relationships.
Responsibilities
Receive and respond to all inquiries related to the sales of spare parts/equipment
Ensure safe and timely delivery to the customer
Communicate and receive offers from suppliers for the spare/equipment required at the best price possible
Coordinates all shipments in collaboration with Logistics for the successful delivery of orders to the destination of interest
Receives and records sales inquiries in the company electronic system
Communicates with several suppliers and subcontractors to obtain the best offer
Provides quotations to customers for applicable charges according to their requirements
Assists to maintain price lists and discount matrixes from suppliers and each customer
Assists to evaluate suppliers on regular basis based on the volume of sales requested and maintaining a list of approved/preferred suppliers
Assists to maintain a list of approved/preferred suppliers
Ensures close contact with Logistics to ensure availability of requested spares or equipment
Ensures that all delivered orders have been invoiced with collaboration with the Accounts Department
Maintains good knowledge of the company’s electronic systems and databases
Maintains in-depth knowledge of the company’s products and services
Maintains good communication and cooperation with other departments
Handles after office hours tasks when required
Requirements
Excellent knowledge of the English Language
Good communication skills (written and oral)
Good knowledge of MS Office
Computer literacy
Excellent problem-solving skills
Flexibility and adaptability to juggle a range of different tasks
The ability to work under pressure and to tight deadlines
Good organizational and time management skills
Customer service orientation
Honesty and reliability
Able to multitask
Administrative skills
Prioritization skills
Ability to work collaboratively across departmental functions
A keen eye for detail and a result-driven approach
A Degree in Management, Shipping, or adequate experience in a similar position
Benefits
Work in an international, dynamic, and fun environment, at a growing company
Attractive remuneration package
Private Medical Health Insurance
Continuing education and training
Flexible hybrid work mode
Half day leave on your birthday
Wellness Support – Unlimited access to our dedicated wellness platform for mental health resources, coaching and self-care tools
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