Field Service Technician providing maintenance and service for electromechanical equipment at NCR Atleos. Ensuring optimal installation and customer satisfaction within the assigned territory.
About the role
- Field Service Engineer providing technical support for Topcon Eyecare customers with on-site installations and repairs. Collaborating with internal teams and managing field inventories in a diverse work environment.
Responsibilities
- Provide technical support for Topcon customers
- Perform independent and/or supervised on-site installations
- Conduct preventive maintenance, and repairs on Topcon Eyecare equipment
- Collaborate with internal teams to evaluate communications and functionality within local and remote networks
- Manage and control field inventory, tools, test equipment, and technical documentation
- Prepare and submit complete and accurate field service documentation
- Travel to assist in other Field Service territories and train customers on technical operation
Requirements
- Minimum 1 year of relevant work experience
- Previous experience as a field service professional or in a relevant capacity is preferred
- CompTIA Network+ certification or networking background preferred
- High school diploma or equivalent required
- Associates or Bachelors preferred
- Demonstrated functional technical, problem-solving, and analytical skills required
- Demonstrated interpersonal and communication skills with customers required
- Possess ability to follow mentorship instructions and guidance required
- Time management skills to effectively meet customer commitments required
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Disability insurance
- Tax saving spending accounts
- 401(k) plan with employer match
- Tuition reimbursement
- Paid company holidays
- Paid personal time off
- Paid sick time
Job title
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Experience level
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Degree requirement
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