Field Service Engineer performing maintenance on airport and warehouse automation systems for Vanderlande. Collaborating with teams to ensure reliability and promoting safety.
About the role
- Field Engineer providing remote and on-site support for Genetec customers in physical security solutions. Involves technical support, system deployment, and customer relationship management.
Responsibilities
- Provide remote and on-site professional services to Genetec customers, including remote and on-site technical support, system deployment and commissioning, audits, and system assessments.
- Act as a general liaison between Genetec and its customers.
- Perform technical support, installation, audit, assessment, and maintenance of Genetec systems remotely and on customer premises.
- Act as a primary technical point of contact for key projects to Genetec’s partners.
- Develop and maintain a strong relationship with new and existing customers.
- Develop and maintain an extensive working knowledge of Genetec's solutions.
- Properly document issues encountered in the Genetec trouble ticket system and customer relationship management (CRM) tool.
- Ensure timely escalation of critical customer related issues through proper channels.
- Ensure timely resolution of customer issues.
- Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, and change requests.
- Provide reporting as requested by Genetec and the customer.
Requirements
- Degree in Computer Sciences, Electrical Engineering, or equivalent experience.
- Experience in customer service, technical support, and/or project management.
- Excellent administration and troubleshooting skills of various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.).
- Excellent knowledge of networking principles and IP protocols.
- Understanding of network storage (SAN, NAS, iSCSI) principles and best practices as well as server virtualization concepts.
- “Can do” attitude, able to multitask and an ability to manage priorities.
- Strong analytical skills with a desire to constantly learn and evolve at the same pace as the software.
- Strong team player while possessing the autonomy to manage your own workload.
- Excellent communication skills.
- Capacity to travel 30/40% of the time.
- Deployment and troubleshooting of security systems such as CCTV (IP cameras and encoders, video matrices, DVRs, etc.), Access control systems (reader, controller, wiring, etc.), License plate recognition systems and concepts.
- MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications.
- C#, Visual Basic, VBScript, PowerShell, or similar technologies.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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