Lead the energy cost billing & customer service team at Smart Energy Link AG in Switzerland. Drive operational excellence and implement AI - driven solutions in a hybrid work environment.
About the role
- Support Technician handling technical inquiries and support at Topaz. Involves installation and configuration of software and equipment while working in a hybrid environment.
Responsibilities
- Receive and log technical support tickets via email and the internal ticketing system.
- Diagnose and resolve issues related to hardware, software, and networks.
- Assist with the installation and configuration of equipment and software.
- Maintain up-to-date documentation on processes and troubleshooting solutions.
- Collaborate with the team to identify improvements and optimizations in support processes.
- Provide technical support to users, ensuring high-quality and efficient service.
- Participate in training and professional development activities.
Requirements
- Education: Bachelor's degree completed or in progress in Information Technology, Systems Analysis, Computer Science, Business Administration, Economics, Computer Engineering, or related fields.
- Clear and empathetic communication skills.
- Familiarity with Windows workstation and Windows Server operating systems.
- Proficiency in office suites (Microsoft Office).
- Basic knowledge of computer networks and device configuration.
- Basic knowledge of databases and T-SQL.
- Experience working with SLAs (Service Level Agreements).
- Nice to have: knowledge of fixed-income and/or equity markets.
Benefits
- Health and well-being: We offer various health plans focused on promoting employee well-being.
- Personal and professional development: We provide environments, programs, and policies that ensure opportunities for growth.
- Flexibility and time off: You’ll have time to recharge, including a day off for your birthday 🥳. Hybrid work model.
- Employee discounts and partner benefits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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