Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Experience Support Lead managing client relationships and operational processes at Topaz. Delivering strategic improvements and ensuring quality service experiences for clients in financial solutions.
Responsibilities
- Responsible for client relationship management, including meetings, communications, and delivery of reports;
- Able to represent the company with clients regarding out-of-scope requests and day-to-day operational issues;
- Possess a strategic vision, driving improvements in both operations and the client experience;
- Identify opportunities within client accounts, in alignment with commercial and service management;
- Assist in recruiting and sourcing new talent for the operation;
- Ensure the proper functioning of all processes within your area of responsibility;
- Lead all operational activities under your responsibility, making the decisions necessary to achieve established results;
- Coordinate the team in your area of responsibility;
- Conduct analyses;
- Customer-focused with an emphasis on delivering the best customer experience;
- Collaborative team player;
- Work in an organized manner, applying processes to daily operations;
- Demonstrate dynamism and adaptability to adverse situations with a collaborative approach.
Requirements
- Experience with customer service processes;
- People management experience;
- Expertise in client relationship management;
- Strong communication skills;
- High level of engagement;
- Availability to travel;
- Analytical ability;
- Knowledge of operational systems;
- Experience providing support in mission-critical environments;
- Undergraduate degree completed (technologist or bachelor’s degree in Computer Science, Information Systems, or related fields);
- Knowledge of fraud detection and prevention (advantageous);
- Knowledge of Web and Mobile development (advantageous);
- Fluent in Spanish;
- Intermediate English (advantageous).
Benefits
- Health and well-being: We offer a range of health plans focused on promoting employee well‑being.
- Personal and professional development: We provide environments, programs, and policies that ensure space and opportunities for growth and learning.
- Flexibility and time off: We offer time to recharge, including a paid day off on your birthday. Hybrid work model.
- Partnerships and discounts: We provide various partner discounts and benefit programs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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