Hybrid Senior Product Manager – Digital, App/Web

at T-Mobile

• Job title: Senior Product Manager – Digital, App/Web
• Job type: Full Time
• Experience level: Senior
• Salary: $121,600 - $219,400 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Bellevue, United States

About the role

• Senior Product Manager at T-Mobile managing digital products and enhancing customer experiences through a hybrid work model. Requires significant product management experience and partnership with cross-functional teams.

Responsibilities

• Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products.
• This includes creating, managing, maintaining and communicating product vision and strategy.
• Identifies target customer(s) for existing or future products, and designs and drives end user product research.
• Partners with business, internal/external team members and Leadership to understand current customer experiences, identifies areas of opportunity.
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.
• May work with data scientists to answer complex questions or identify meaningful insights from data.
• Demonstrates rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.
• Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.
• Works with partners and follows enterprise process to secure and maintain product funding.
• Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer/product, and incorporates analyses into product process.
• Communicates, influences, and sells ideas to senior leadership.
• Drives specific ad hoc analysis and presents information to executive level management on request.
• Influences product feature set and positioning strategies to improve customer experience, and drive or support growth.
• Works with external third parties to assess partnerships and licensing opportunities.
• Maintains current understanding of tech trends.
• Assesses how trends impact the roadmap or create opportunity for innovation of the product.
• Uses customer insights for product vision, strategy, roadmap, priorities.
• Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
• Actively looks for opportunities to delight or meet customer’s unmet needs.
• Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mentality.
• Creates an environment and culture where the team is immersed in customer-first mentality.
• Tests ideas with real customers to ensure that the product delivers the desired benefit.
• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints.
• Owns and manages product backlog and priorities with our business and technology partners.
• Backlog at this level typically serves 5 - 8 Agile / Scrum / Sprint teams, often with dependencies on other internal and external teams.
• Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
• Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
• Collaborates with collaborators and Dev / Execution teams to create and communicate anticipated release schedule.
• Generates and maintains dashboards and reports that track product health and success metrics.
• Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings.
• Runs beta and pilot programs with early-stage products and samples.
• Collaborates with advertising and public relations to promote product.
• Supports sales, marketing, and other partner teams with the necessary product knowledge and additional documentation.
• Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
• Recognizes and communicates technical challenges to partners and makes educated trade-off decisions with the team.
• Accountable for product quality and performance in production environment.
• Accountable for product team response in event of critical or high impacting defect, including communications to team members at all levels.
• Manages development of adoption tools and training materials.
• Identify execution, operational, organizational issues that impede product success.
• Drive improvement plan to change or resolve issues (within sphere of influence).

Requirements

• Bachelor's Degree (Required)
• 7+ years of relevant Product Management experience in an agile software product development environment
• Advanced level understanding of customer experience (Required)
• Familiarity with Service Management features such as Payments, Account Management, and onboarding experiences
• Experience integrating AI into Service features to enhance functionality and user experience
• Deep understanding of the Web and App ecosystem, with the ability to work day-to-day with engineering teams to deliver impactful features
• Product Lifecycle Management Experience in delivering large and complex business/technology initiatives.
• Proven ability to effectively and efficiently communicate with Leadership
• Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams
• Experience with Agile backlog/project management tools
• Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences
• Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.
• At least 18 years of age
• Legally authorized to work in the United States.

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs