Senior Product Manager driving telecom solutions for global markets at Intermedia. Leading product roadmap execution and collaborating with cross - functional teams for success.
About the role
- Senior Product Manager at T-Mobile managing digital products and enhancing customer experiences through a hybrid work model. Requires significant product management experience and partnership with cross-functional teams.
Responsibilities
- Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products.
- This includes creating, managing, maintaining and communicating product vision and strategy.
- Identifies target customer(s) for existing or future products, and designs and drives end user product research.
- Partners with business, internal/external team members and Leadership to understand current customer experiences, identifies areas of opportunity.
- Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.
- May work with data scientists to answer complex questions or identify meaningful insights from data.
- Demonstrates rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.
- Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.
- Works with partners and follows enterprise process to secure and maintain product funding.
- Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer/product, and incorporates analyses into product process.
- Communicates, influences, and sells ideas to senior leadership.
- Drives specific ad hoc analysis and presents information to executive level management on request.
- Influences product feature set and positioning strategies to improve customer experience, and drive or support growth.
- Works with external third parties to assess partnerships and licensing opportunities.
- Maintains current understanding of tech trends.
- Assesses how trends impact the roadmap or create opportunity for innovation of the product.
- Uses customer insights for product vision, strategy, roadmap, priorities.
- Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
- Actively looks for opportunities to delight or meet customer’s unmet needs.
- Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mentality.
- Creates an environment and culture where the team is immersed in customer-first mentality.
- Tests ideas with real customers to ensure that the product delivers the desired benefit.
- Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints.
- Owns and manages product backlog and priorities with our business and technology partners.
- Backlog at this level typically serves 5 - 8 Agile / Scrum / Sprint teams, often with dependencies on other internal and external teams.
- Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
- Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
- Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
- Collaborates with collaborators and Dev / Execution teams to create and communicate anticipated release schedule.
- Generates and maintains dashboards and reports that track product health and success metrics.
- Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings.
- Runs beta and pilot programs with early-stage products and samples.
- Collaborates with advertising and public relations to promote product.
- Supports sales, marketing, and other partner teams with the necessary product knowledge and additional documentation.
- Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
- Recognizes and communicates technical challenges to partners and makes educated trade-off decisions with the team.
- Accountable for product quality and performance in production environment.
- Accountable for product team response in event of critical or high impacting defect, including communications to team members at all levels.
- Manages development of adoption tools and training materials.
- Identify execution, operational, organizational issues that impede product success.
- Drive improvement plan to change or resolve issues (within sphere of influence).
Requirements
- Bachelor's Degree (Required)
- 7+ years of relevant Product Management experience in an agile software product development environment
- Advanced level understanding of customer experience (Required)
- Familiarity with Service Management features such as Payments, Account Management, and onboarding experiences
- Experience integrating AI into Service features to enhance functionality and user experience
- Deep understanding of the Web and App ecosystem, with the ability to work day-to-day with engineering teams to deliver impactful features
- Product Lifecycle Management Experience in delivering large and complex business/technology initiatives.
- Proven ability to effectively and efficiently communicate with Leadership
- Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams
- Experience with Agile backlog/project management tools
- Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences
- Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.
- At least 18 years of age
- Legally authorized to work in the United States.
Benefits
- Medical, dental and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
Job title
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