Manager of product management for online payments at Mastercard. Will support product strategy and enhance technical solutions in the European region.
Responsibilities
Contribute to product strategy evolution based on data analysis, market trends and market feedback
Support go to market planning and seek common vision of it by working with European market teams
Own product readiness activities, such as passing product review process and driving resolution of product implementation defects when necessary
Collaborate with multiple cross-functional teams to ensure their alignment with product plans, objectives, and delivery timelines
Lead the migration project from a legacy API to a new API for Europe region: Acting as the main point of contact for technical and project-related questions. Coordinating the migration pipeline. Managing progress tracking tools
Educate teams on using the tokenisation and authentication payment products, be a subject expert and an advocate of these solutions in the European Region
Review product performance, functionality and maintain and execute European product backlog intake process to drive continuous improvements and enhancements: o Collect feedback from markets and other teams and establish prioritization via regular calls o Present and justify new product features.
Track product backlog, releases and changes and make timely communication to all regional stakeholders
Lead Compliance program by establishing new cross-functional processes
Communicating product updates and operational alerts to regional teams to ensure timely awareness and alignment.
Engaging with customers to resolve technical issues, including bug fixes and guidance on best practices for API usage.
Requirements
Product management knowledge, with significant experience working on product and proposition launches in multiple markets
Good understanding of how payments work, deep understanding of ecommerce checkout landscape, competition, and leading alternative payment solutions
Keen interest in the changing payments landscape, new technologies with a focus on excellent customer experience
Experience in gathering and translating customer feedback into actions to advance products and go-to-market strategies
Ability to understand and follow closely technical specifications, data definitions, API design, fast learner
Strong communications and interpersonal skills with ability to abstract complex technical terms to all level of stakeholders
Ability to create great customer facing documentation
Ability to build strong relationship skills with internal stakeholders and external partners
Experience creating and delivering presentations and communications for various audiences
Detail oriented and able to keep cross-functional projects moving against deadlines
Entrepreneurial spirit that can bring new ideas and wants to make an impact
Advanced university degree required, preferred in business/finance/engineering/mathematics
Benefits
Abide by Mastercard’s security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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