Hybrid Senior Product Manager, Care and Retail Experience

Posted last week

Apply now

About the role

  • Works in collaboration with VP's, Director's, peers, and team to develop strategy, plans, and outcomes across T-Mobile’s postpaid and prepaid (including Metro by T-Mobile) journeys.
  • Aligns product strategy with business objectives across both brands.
  • Drives cross-functional alignment with Engineering, Design, Research, Marketing, and Business Teams to assess and evolve digital selling experiences across T-Mobile and Metro.
  • Prioritizes features and improvements based on brand-specific customer needs and opportunities.
  • Maintains a strong understanding of the wireless industry, Digital and assisted trends, and competitive positioning.
  • Evaluates how emerging trends impact customer journeys for both T-Mobile and Metro by T-Mobile, and informs roadmap innovation accordingly.
  • May own the lifecycle management of multiple products supporting both brands.
  • Oversees product vision, development of business cases, and roadmap execution across customer acquisition, upgrade, and cross-sell journeys.
  • Develops and drives change management strategies that cascade the vision and align team goals with corporate and brand priorities.
  • Ensures clarity of purpose across postpaid and prepaid product teams.
  • Provides coaching and execution guidance to Product Management team, ensuring effective delivery of brand-aligned experiences.
  • Drives accountability with T-Mobile and vendor partners for performance, funding, and service levels.
  • Facilitates cross-brand budget alignment and collaboration to enhance efficiency and cost management.

Requirements

  • Bachelor's Degree in Computer Science, Business, Engineering, IT or equivalent experience
  • Master's/Advanced Degree In Business Administration (preferred)
  • 7+ years of relevant Product Management experience in an agile product development environment
  • Product Lifecycle Management
  • Communication
  • Business Analytics
  • Agile Project Management
  • At least 18 years of age
  • Legally authorized to work in the United States

Benefits

  • medical, dental and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs

Job title

Senior Product Manager, Care and Retail Experience

Job type

Experience level

Senior

Salary

$121,600 - $219,400 per year

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job