Digital Product Manager optimizing Salesforce Sales Cloud for PPG. Leading product strategy, development, and collaboration across teams to enhance customer experiences.
About the role
- Senior Product Manager leading digital product development and enhancing customer experiences at T-Mobile. Collaborating with engineers, designers, and marketers in a hybrid role to drive product strategy.
Responsibilities
- Works in collaboration with VP's, Director's, peers, and team to develop strategy, plans, and outcomes across T-Mobile’s postpaid and prepaid (including Metro by T-Mobile) journeys.
- Aligns product strategy with business objectives across both brands.
- Drives cross-functional alignment with Engineering, Design, Research, Marketing, and Business Teams to assess and evolve digital selling experiences across T-Mobile and Metro.
- Prioritizes features and improvements based on brand-specific customer needs and opportunities.
- Maintains a strong understanding of the wireless industry, Digital and assisted trends, and competitive positioning.
- Evaluates how emerging trends impact customer journeys for both T-Mobile and Metro by T-Mobile, and informs roadmap innovation accordingly.
- May own the lifecycle management of multiple products supporting both brands.
- Oversees product vision, development of business cases, and roadmap execution across customer acquisition, upgrade, and cross-sell journeys.
- Develops and drives change management strategies that cascade the vision and align team goals with corporate and brand priorities.
- Ensures clarity of purpose across postpaid and prepaid product teams.
- Provides coaching and execution guidance to Product Management team, ensuring effective delivery of brand-aligned experiences.
- Drives accountability with T-Mobile and vendor partners for performance, funding, and service levels.
- Facilitates cross-brand budget alignment and collaboration to enhance efficiency and cost management.
Requirements
- Bachelor's Degree in Computer Science, Business, Engineering, IT or equivalent experience
- Master's/Advanced Degree In Business Administration (preferred)
- 7+ years of relevant Product Management experience in an agile product development environment
- Product Lifecycle Management
- Communication
- Business Analytics
- Agile Project Management
- At least 18 years of age
- Legally authorized to work in the United States
Benefits
- medical, dental and vision insurance
- flexible spending account
- 401(k)
- employee stock grants
- employee stock purchase plan
- paid time off
- up to 12 paid holidays
- paid parental and family leave
- family building benefits
- back-up care
- enhanced family support
- childcare subsidy
- tuition assistance
- college coaching
- short- and long-term disability
- voluntary AD&D coverage
- voluntary accident coverage
- voluntary life insurance
- voluntary disability insurance
- voluntary long-term care insurance
- mobile service & home internet discounts
- pet insurance
- access to commuter and transit programs
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