Product Owner driving product development and aligning goals with customer needs at Accurate Background. Collaborating cross - functionally within agile teams to deliver high - quality solutions.
About the role
- Lead Digital Product Manager guiding Contact Center technology transformation at Wells Fargo. Overseeing strategic initiatives and collaboration across digital business channels.
Responsibilities
- Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact
- Act as key participant in large-scale planning
- Review and analyze complex digital strategy for product/functionality/experience area
- Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors
- Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements
- Lead a broad team of digital professionals to meet deliverables and drive new initiatives
- Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals
- Potentially lead projects, teams or serve as a peer mentor
Requirements
- 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of experience in Product Management
- 2+ years of Agile experience
- 2+ years of Call Routing Platform experience
- 3+ years of financial industry experience (desired)
- 2+ years of experience delivering complex enterprise-wide information technology solutions (desired)
- Experience with Contact Center Applications such as IVR, Routing and associated systems and platforms used to drive intelligent self-service (desired)
- Previously working in Product organizations in the capacity of a Product Owner (desired)
- Experience with writing user stories, Features and EPICs (desired)
- Working on large and complex applications with multiple stakeholders (desired)
- Experience working in a dynamic agile environment, supporting applications with multiple dependencies (desired)
- Leading and conceptualizing a solution for a problem statement (desired)
- Dealing with data and performing necessary analytics to conceptualize a project helping realize a business benefit (desired)
- Experience working on Digital products in close integration with other channels (Voice Channel) (desired)
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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