Director of Security Operations overseeing incident response tasks at Gartner. Leading a geographically dispersed team and improving capabilities for detecting and responding to threats.
About the role
- Associate Engineer providing Broadband Technical Support at T-Mobile. Resolving customer technical issues and collaborating with teams for effective service delivery.
Responsibilities
- Supports the resolution of customer technical issues
- Prioritizes issues based on the greatest potential for customer impact
- Collaborate with other internal and partner teams through customer calls
- Handle executive escalations and NPS callbacks
- Support training programs and documentation for new operations
- Assists Engineering and Partner teams with validation and deployment
- Provides expert on-site and remote support
- Complete various training programs to further enhance skills
- Responsible for other duties/projects as assigned by business management
Requirements
- Bachelor's degree or 4 years of relevant work experience
- 2 years of engineering or operations experience within the telecommunications industry
- Experience in wireless networking
- Analytical and problem solving abilities
- Strong verbal and written communication skills
- At least 18 years of age
- Legally authorized to work in the United States
Benefits
- Medical, dental and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
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