Business Analyst - Support responsible for addressing client needs and driving process improvement initiatives at Octal Philippines Inc. Analyzing business processes and enhancing user experience.
About the role
- Business Analyst improving business processes and systems for Tokio Marine North America Services. Collaborating with stakeholders, defining requirements, and supporting operational processes.
Responsibilities
- Responsible for business analysis functions in support of Philadelphia Insurance Companies (PHLY), TMNAS IT teams, and the TMNAS BA Practice
- Gather and define business and functional requirements
- Lead, support, and participate in business requirements gathering for projects and enhancements
- Facilitate effective communication between IT teams, business units, and external vendors
- Identify and recommend changes to technology that improve efficiency, accuracy, and compliance of business processes
- Perform operational support activities
- Participate in the full software development life cycle (SDLC)
- Conduct operational support turnover activities
Requirements
- 3+ years’ experience as a Business Analyst
- 1+ years’ experience supporting underwriting functions in the property and casualty (P&C) insurance sector
- Experience with custom developed policy administration systems preferred
- Experience with software packages such as Policy Decisions or Advantage
- Familiarity with technology platforms that enable the independent agency channel
- Familiarity with service management and requirements tools (e.g., ServiceNow, Jira, Azure DevOps, Modern Requirements)
- Excellent problem-solving and analytical skills
- Experience writing business requirements and functional specs
- Ability to decompose complex business and data requirements into specifications for developers and other stakeholders
- Excellent written and oral communication skills
Benefits
- competitive benefits package
- bonus eligibility
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