Hybrid AI Hub Program and Operations Lead

at Tokio Marine North America Services

• Job title: AI Hub Program and Operations Lead
• Job type: Full Time
• Experience level: Senior
• Salary: $161,000 - $205,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, Jersey City, United States

About the role

• Program and Operations Lead overseeing AI Hub operations and governance at Tokio Marine Group. Ensuring alignment and execution excellence across AI initiatives in a global enterprise environment.

Responsibilities

• Leads the design and execution of AI Hub operational governance and delivery frameworks
• Manages the global portfolio of AI initiatives across Training, R&D, and Governance workstreams
• Operates project intake, prioritization, and vendor management processes to align with enterprise strategy
• Oversees program delivery performance, schedules, and interdependencies across multiple concurrent initiatives
• Implements structured change management, issue tracking, and risk mitigation processes
• Develops and maintains executive dashboards, KPIs, and budget performance metrics to monitor progress
• Provides actionable insights and recommendations to leadership for portfolio prioritization and decision-making
• Acts as liaison between AI Hub leadership, Tokio Marine Holdings, and Group Company stakeholders to ensure alignment of business and technology objectives
• Facilitates governance meetings, strategic reviews, and leadership updates on AI Hub operations
• Drives continuous improvement in project intake, reporting, and governance standards
• Ensures compliance with internal controls, audit standards, and enterprise governance frameworks
• Supports cross-functional collaboration, communication, and documentation across the AI Hub’s global network

Requirements

• Bachelor’s degree in Business, Information Technology, or a related discipline (Master’s preferred)
• 8–10 years of experience in program, portfolio, or operations management in large, federated organizations preferred
• Proven success in managing complex, multi-stakeholder technology or transformation programs
• Deep understanding of governance frameworks, program planning, and performance management
• Project Management Professional (PMP) certification or equivalent preferred
• Experience managing vendors, cross-functional teams, and third-party partnerships
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail
• Excellent written and verbal communication skills, with experience presenting to executives and governance bodies
• Ability to navigate organizational complexity, influence senior stakeholders, and drive alignment across regions and functions.

Benefits

• Competitive benefits package
• Bonus eligibility on top of base