Head of AI leading Qliro's AI strategy and transformation initiatives for next - generation payments. Driving adoption, managing budgets, and collaborating with multiple stakeholders across the company.
TS
Hybrid AI Hub Program and Operations Lead
Posted last month
About the role
- Program and Operations Lead overseeing AI Hub operations and governance at Tokio Marine Group. Ensuring alignment and execution excellence across AI initiatives in a global enterprise environment.
Responsibilities
- Leads the design and execution of AI Hub operational governance and delivery frameworks
- Manages the global portfolio of AI initiatives across Training, R&D, and Governance workstreams
- Operates project intake, prioritization, and vendor management processes to align with enterprise strategy
- Oversees program delivery performance, schedules, and interdependencies across multiple concurrent initiatives
- Implements structured change management, issue tracking, and risk mitigation processes
- Develops and maintains executive dashboards, KPIs, and budget performance metrics to monitor progress
- Provides actionable insights and recommendations to leadership for portfolio prioritization and decision-making
- Acts as liaison between AI Hub leadership, Tokio Marine Holdings, and Group Company stakeholders to ensure alignment of business and technology objectives
- Facilitates governance meetings, strategic reviews, and leadership updates on AI Hub operations
- Drives continuous improvement in project intake, reporting, and governance standards
- Ensures compliance with internal controls, audit standards, and enterprise governance frameworks
- Supports cross-functional collaboration, communication, and documentation across the AI Hub’s global network
Requirements
- Bachelor’s degree in Business, Information Technology, or a related discipline (Master’s preferred)
- 8–10 years of experience in program, portfolio, or operations management in large, federated organizations preferred
- Proven success in managing complex, multi-stakeholder technology or transformation programs
- Deep understanding of governance frameworks, program planning, and performance management
- Project Management Professional (PMP) certification or equivalent preferred
- Experience managing vendors, cross-functional teams, and third-party partnerships
- Strong analytical, organizational, and problem-solving skills with exceptional attention to detail
- Excellent written and verbal communication skills, with experience presenting to executives and governance bodies
- Ability to navigate organizational complexity, influence senior stakeholders, and drive alignment across regions and functions.
Benefits
- Competitive benefits package
- Bonus eligibility on top of base
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