Client Support Advisor assisting clients via phone and email in Poland. Delivering exceptional customer service and resolving queries for a seamless client experience.
About the role
- Client Support Administrator responsible for client administration tasks for the National Client Team in London. Supporting service delivery to FI clients and ensuring data integrity and reporting.
Responsibilities
- Working closely with the National Client Team, the coach and tutor delivery team, this role is responsible for processing and supporting with client administration
- Ensuring client and student needs are met
- Support the excellent service to FI clients, both for commercial and apprenticeship programmes
- Maintain accurate and up-to-date records for employers and students, including managing trackers, planners, and relevant documentation to ensure data integrity and timely reporting
- Ensure all course bookings including future bookings report and absence reporting are completed in a timely manner
- Responding to queries in the client mailbox, update records, liaise with skills coaches and any other administrative activity required
- Supporting the administration of apprentice sign ups and on-programme apprenticeship paperwork updates
- Supporting additional work as required by management from time to time
Requirements
- Effective communicator with excellent interpersonal skills
- Excellent attention to detail
- Strong organisational and time management skills
- Ability to manage own workload
- Computer literate
- Understanding of the accountancy sector
- Desirable: Experience of working in the apprenticeship sector
Benefits
- 25 days annual leave (based on fulltime hours) PLUS bank holidays
- 3 FI Days per year
- Hybrid working available, equipment provided for homeworking
- Flexible-working positive employer with a range of family-friendly policies
- Employee Assistance Programme: 24-hour confidential access to counselling and support services
- Competitive Pension
- Training and development opportunities
- Long term career prospects in a growing company
- Employee perks including a range of discounts to suit your lifestyle
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Tax Manager in Private Client Services managing high - net - worth clients' tax planning. Overseeing staff, ensuring quality control, and developing new client relationships in a hybrid work environment.
Client Service Representative for B2B support in technology and web services. Responsible for customer inquiries and managing relationships to ensure satisfaction.
Client Service Representative serving as a key contact between clients and internal teams. Helping small businesses meet compliance requirements through efficient and accurate service.
Client Support role assisting financial advisers to deliver product advice according to FCA rules. Working in a hybrid setup from our offices in Newton Mearns, part of the Titan Wealth Group.
Support financial advisers or consultants to provide financial or product advice to clients. Role entails ensuring compliance and effective communication with clients and providers.
Client Services Utility Specialist providing expert - level support to Client Services and Implementations teams. Handling complex client inquiries while ensuring seamless service continuity and compliance at financial organization.
Client Services Associate assisting clients and patients with inquiries at Guardant Health. Delivering exceptional support and managing communication with a focus on professional relationships.
Manager for Client Services at Bank of America enhancing strategic initiatives in performance management. Collaborating with stakeholders to drive growth and improve client engagement across services.
Business Control Specialist responsible for change and issues management in Client Services. Driving compliance and collaboration with stakeholders in the Consumer Client Services organization.