Client Services Coordinator responsible for excellent customer service and handling client inquiries in Liverpool, UK. Working within a hybrid system to manage client relationships efficiently.
TI
Hybrid Managing Director – Client Services and Operations, Channel Delivery & Innovation
Posted 21 hours ago
About the role
- Managing Director overseeing clients and technology strategy in channel delivery and innovation at TIAA. Leading teams and driving business transformation to enhance customer experience and efficiency.
Responsibilities
- Manage people, budgets, expenses, processes, and tools to align technology strategy
- Oversee the relationship/interface between IT and business for contact center technology
- Manage a team of managers and experts delivering multiple initiatives
- Set vision and strategy for contact center channels
- Identify and research new technologies and provide recommendations
- Partner with IT for development and enhancements based on business needs
- Accountable for strategic investment cases and business outcomes
- Provide leadership for program routines and stakeholder forums
- Promote continuous improvement and develop tools for readiness of the associates
Requirements
- Must have 10 or more years of experience as a Business Integration Manager
- Must have 7 or more years of experience with IVR/Telephony Platform
- Salesforce experience
- Genesys experience
- Experience in Vendor management
- Experience with Bots and AI/ML
- Experience in authentication space
- Salesforce integration and/or implementation experience
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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