Inhouse Consultant for ERP D365 FO focused on implementing and optimizing accounting systems with Sonic Healthcare in Berlin. Collaborating closely with key users and providing user training and support.
About the role
- Technical Consultant handling mobile service incidents in a hybrid work model. Collaborating with other teams and troubleshooting complex issues to ensure client satisfaction.
Responsibilities
- Responsible for receiving and resolving customer complaints/incidents related to Mobile Services and, when necessary, engaging other resolver teams.
- Perform troubleshooting of high- and medium-complexity faults;
- Open internal tickets via the system and with other operators/carriers;
- Provide technical support to the field team;
- Escalate tickets as required.
Requirements
- Technical certification preferred, ideally in Electronics, Telecommunications, or Electrical (Engineering/Technology);
- Advantageous to be pursuing or hold a bachelor’s degree, preferably in Information Systems, Telecommunications, Engineering, or Networking;
- Experience in telecommunications, electronics, customer service, and knowledge of KPI analysis is desirable.
Benefits
- Flexible Benefits Program
- Medical and Dental Assistance *
- Medication Benefit *
- Wellhub (formerly Gympass) *
- Meal and/or Food Voucher
- Financial Well-being Program
- Private Pension
- Company mobile phone with unlimited internet and voice allowance
- Agreements and partnerships with more than 3,000 companies and institutions, including discounts on your electricity bill and broadband internet
- Online English course extendable to one family member or friend
- Internal Training and Development Program
- Profit Sharing
- "My First Benefit" - Support for children up to 2 years old
- Daycare Reimbursement (for parents)
- Flexible work models and schedules
- Happy Day - a day off in your birthday month
- Extended leave options for maternity, paternity, marriage, and adoption
- Transportation voucher
- Others!
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