IT Operations Analyst at TIM providing systems operation support and resolving technical issues in São Paulo, Brazil. Collaborating on technical solutions and ensuring system availability.
Responsibilities
Responsible for supporting and operating the company's operating systems, as well as resolving medium- and high-complexity technical issues related to systems and project requests.
Participate in designing appropriate technical solutions through interaction with the areas/teams involved in the project/system.
Execute high-capacity restores and changes.
Troubleshoot incidents and perform root-cause analysis in BSCSIX.
Act proactively to ensure high availability.
Contribute to project architecture from the operating-systems perspective.
Implement Server/Storage and infrastructure solutions.
Open support tickets with vendors.
Perform performance analysis.
Maintain cluster tools and cluster software.
Participate in maintenance of DNS, AD, DHCP, Exchange and other Microsoft tools.
Work with billing business rules for cycle releases.
Requirements
Project Management
Knowledge of DevOps
Programming languages (SQL, Shell Script, Python, Scala, Java, etc.)
Desired knowledge of operating systems (Linux, Unix, etc.)
Desired knowledge of automation platforms (Selenium, Appium, Splunk, Control-M, Node-RED)
Networking and storage
Clusterware software
Lean/agile development methodologies
Billing systems (Postpaid/Control and Corporate)
Analytics
Mandatory: Bachelor's degree in Computer Science, Software Engineering, or a related IT field.
Benefits
Flexible Benefits Program
Medical and Dental Insurance *
Medication Benefit *
Wellhub (formerly Gympass) *
Food and/or Meal Voucher
Financial Wellness Program
Private Pension Plan
Company mobile phone with unlimited internet and voice allowance
Partnerships and discounts with over 3,000 companies and institutions, including discounts on your electricity bill and broadband internet
Online English course extendable to one family member or friend
Internal Training and Development Program
Profit Sharing
"My First Benefit" – Assistance for children up to 2 years old
Daycare reimbursement (for parents)
Flexible work models and schedules
Happy Day - a day off in your birthday month
Extended leave for maternity, paternity, marriage and adoption
Transportation Voucher
And others!
Job title
IT Operations Analyst – IT Senior Consultant, Billing
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