Service Operations Analyst ensuring accurate billing and high - quality reporting for call center and help desk services. Collaborating across teams to lead process improvements and manage client communications.
About the role
- IT Operations Analyst at TIM providing systems operation support and resolving technical issues in São Paulo, Brazil. Collaborating on technical solutions and ensuring system availability.
Responsibilities
- Responsible for supporting and operating the company's operating systems, as well as resolving medium- and high-complexity technical issues related to systems and project requests.
- Participate in designing appropriate technical solutions through interaction with the areas/teams involved in the project/system.
- Execute high-capacity restores and changes.
- Troubleshoot incidents and perform root-cause analysis in BSCSIX.
- Act proactively to ensure high availability.
- Contribute to project architecture from the operating-systems perspective.
- Implement Server/Storage and infrastructure solutions.
- Open support tickets with vendors.
- Perform performance analysis.
- Maintain cluster tools and cluster software.
- Participate in maintenance of DNS, AD, DHCP, Exchange and other Microsoft tools.
- Work with billing business rules for cycle releases.
Requirements
- Project Management
- Knowledge of DevOps
- Programming languages (SQL, Shell Script, Python, Scala, Java, etc.)
- Desired knowledge of operating systems (Linux, Unix, etc.)
- Desired knowledge of automation platforms (Selenium, Appium, Splunk, Control-M, Node-RED)
- Networking and storage
- Clusterware software
- Lean/agile development methodologies
- Billing systems (Postpaid/Control and Corporate)
- Analytics
- Mandatory: Bachelor's degree in Computer Science, Software Engineering, or a related IT field.
Benefits
- Flexible Benefits Program
- Medical and Dental Insurance *
- Medication Benefit *
- Wellhub (formerly Gympass) *
- Food and/or Meal Voucher
- Financial Wellness Program
- Private Pension Plan
- Company mobile phone with unlimited internet and voice allowance
- Partnerships and discounts with over 3,000 companies and institutions, including discounts on your electricity bill and broadband internet
- Online English course extendable to one family member or friend
- Internal Training and Development Program
- Profit Sharing
- "My First Benefit" – Assistance for children up to 2 years old
- Daycare reimbursement (for parents)
- Flexible work models and schedules
- Happy Day - a day off in your birthday month
- Extended leave for maternity, paternity, marriage and adoption
- Transportation Voucher
- And others!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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