Senior Therapeutic Area Specialist at BMS driving demand for cardiovascular medicines with engaging HCPs. Focuses on delivering a differentiated Customer Experience and maintaining strong professional relationships.
About the role
- Community Manager engaging with users through live shows and educational content. Reviving old users and experimenting with influencers to reach new audiences at Tilt.
Responsibilities
- Host Instagram + Tilt Lives to drive installs and purchases.
- Build an engaging on-camera presence users return to.
- Run onboarding and educational live shows.
- Create simple “Tilt for beginners” content.
- Spotlight key sellers and drops with category teams.
- Source micro-creators and run small tests (lives, duets, reviews).
- Score creators on cost, conversion, and retention impact.
- Track results and iterate quickly.
- Build a recurring calendar of live events that drive retention + revenue.
- Launch new formats, challenges, and community moments.
- Build the influencer function: onboarding, measurement, templates, playbooks.
- Scale a pipeline of high-performing creators.
- Create a structured education funnel across lives, DMs, email, and IG.
- Improve pre-purchase onboarding flows.
- Own insight on why users stay, leave, or buy.
- Feed learnings into product, supply, and marketing.
Requirements
- Charismatic on camera - you’re confident speaking to hundreds of viewers live.
- Experience with community building, live hosting, influencer management, or creator economy roles.
- Strong understanding of social platforms (Instagram, TikTok, TikTok Live).
- Ability to identify strong creators, run tests, and measure creator performance.
- Excellent communicator: you can call customers, ask hard questions, and gain real insights.
- Analytical mindset - you think in terms of funnels, drop-offs, retention, and activation.
- Interest in fashion, streetwear, vintage, or online shopping culture.
- A no-ego, problem-solving attitude - you want to build, test, fail fast, and grow.
Benefits
- 29 days off, plus UK bank holidays
- Your birthday off, no questions asked
- Share options to become a true stakeholder in our success.
- 3% pension contribution from Month 2 (auto-enrolment)
- MacBook and tech budget to get you set up your way
- Gym membership
- Free Deliveroo if you’re working late
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TAS promoting BMS medicines within the cardiovascular community, driving demand, and ensuring medical accuracy. Engaging with healthcare providers and collaborating across teams to enhance customer experience.
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