Community Engagement Experiential Marketing Manager at T - Mobile enhancing brand visibility and strength community ties through strategic local events and partnerships.
About the role
- Community Manager responsible for managing social media channels and client interactions. Collaborating with internal teams to create engaging content and drive community growth.
Responsibilities
- We’re looking for a **Community Manager** with a strong understanding of social media best practice, a genuine passion for content, and the confidence to manage client accounts and projects end to end.
- You’ll sit within our Social Partner team, playing a central role in the day-to-day management of social communities while also contributing to content delivery, planning, and performance. Working closely with our Creative, Production, and Performance teams, you’ll help ensure our clients’ social channels are active, engaging, and consistently high quality.
- This is a client-facing role with responsibility for the smooth running of social accounts and projects. You’ll be deeply involved in community interaction and sentiment, while also supporting content creation, campaign delivery, and reporting. The role offers exposure across a wide section of the agency and presents a strong opportunity to learn, develop, and make a visible impact.
- **Core Responsibilities **
- Own the day-to-day management of social channels, ensuring communities are well cared for, brand-safe, and aligned with client objectives.
- Lead community management, including proactive and reactive engagement, comment moderation, sentiment tracking, and identifying opportunities to feed insights back into content and strategy.
- Monitor conversations and cultural moments, flagging risks and opportunities in real time.
- Deliver social content assets such as monthly content calendars and content projects, working closely with creative and specialist teams.
- Manage content scheduling using tools such as Sprout Social and native platform tools, ensuring accuracy, timing, and consistency across channels.
- Support content capture, including reactive formats such as TikTok.
- Support the **end-to-end running of social projects**, managing timelines, deliverables, and multiple workstreams with strong attention to detail
- Collaborate with a wide range of internal teams to ensure work is delivered on time and resourced appropriately
- Act as a reliable, organised point of contact within client accounts
- Contribute to **ideation and brainstorming**, particularly informed by community insight and platform trends
- Support and write clear, actionable **briefs**, translating client needs into practical creative and social outputs
- Report on **content and community performance**, gathering learnings, benchmarking metrics, and identifying actionable insights
- Share performance updates with clients and internal teams, helping shape future content and engagement approaches
- Support the Social Partner team with **campaign planning, proposals, social audits, and analysis** when required
Requirements
- **Must-Haves**
- Knowledge of social best practice across key platforms including Meta, TikTok, YouTube, LinkedIn and Pinterest
- Deep understanding of how comments, DMs, replies, and trends work across platforms
- Ability to adapt tone of voice per brand
- Excellent project management skills, strong attention to detail, and ability to take ownership over projects and deadlines
- Understanding of what makes great social content, and awareness of trends and developments in the social space
- A creative mindset and confidence expressing ideas
- A collaborative attitude, ability to build relationships, and experience working with creative teams
- Professional client etiquette across email, calls and face-to-face
- Ability to develop strong client-facing plans and reports
- Previous experience in a social media or content-related marketing role
- **Nice-to-Haves **
- Knowledge of additional social platforms such as Reddit, Discord, Twitch, etc.
- Previous experience in an agency environment, or if not experience of managing multiple stakeholders and being adaptable to changing priorities
- Experience working with social media management tools
- Awareness of paid social media
- Experience of working with influencers
- Awareness or involvement in creation of lo-fi Reels/TikToks
- This is a hybrid role, based in our London office 1-2 days per week. You must be available to attend client meetings and events in London and beyond on a regular basis.
Benefits
- Named in Campaign Magazine's Best Places to Work 7 years running
- Remote working predominantly - 2 day in the office per week
- Private Healthcare & Life Insurance, 25 Days+ Holiday, Team Minibreaks in the UK and abroad, Regular Socials
- Culture: Open, Engaged & Inspirational Culture
Job title
Job type
Experience level
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Degree requirement
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