Lead Care Manager ensuring compassionate in-person care and support for members in the Enhanced Care Management program, improving health outcomes in San Diego's community.
Responsibilities
Responsible for an assigned caseload of adult and pediatric members
Conduct comprehensive assessments to determine the physical, emotional, and social needs of members
Develop individualized care plans based on assessment findings, considering medical history, preferences, and specific needs
Care Plans should be tailored to individual needs and goals
Coordinate and facilitate communication between healthcare providers, social workers, therapists, and other members of the care team to ensure a comprehensive and integrated approach to care
Collaborate with Medical Doctors, Clinical Consultants, Housing Navigators and Leaders to make recommendations tailored to the member’s needs
Continuously monitor the progress of members and update care plans as needed per policy and compliance requirements
Ensure that prescribed treatments and interventions are being followed and Communicate to PCP and specialty care providers any significant changes to member's concerns along with any updates on member’s status
Provide positive member client service experience through multiple support channels including telephone and in-person
Maintain accurate and up-to-date records of assessments, care plans, and interactions with members
Ensure compliance with relevant regulations and standards
Complete all required documentation accurately, in a timely manner and in accordance with company standards
Provide leaders with case progress periodically/required basis
Serve as an advocate for patients or clients, helping them navigate the healthcare system, understand their treatment options, and access the services they require
Provide education to members and their families on health-related topics, treatment options, and self-care strategies
Identify and connect members with appropriate community resources, support services, and programs to address their needs, such as housing assistance, financial aid, or counseling services
Help plan and coordinate the discharge process for members leaving hospitals or long-term care facilities, ensuring a smooth transition to home or another care setting
Opportunity to participate in training new employees
Requirements
Associate degree and minimum 2 years of healthcare or care coordination experience
Current and valid Driver’s License
Proof of auto insurance
Current BLS certification from the American Heart Association upon start
Distraction-free home workspace with a secure internet connection
Fluent in English (written and verbal)
Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear and concise manner
Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
Ability to identify problems and use logic and related information to develop and implement solutions
Excellent organizational skills and attention to detail
Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
Ability to communicate clearly in-person, by phone, and electronically
Frequent use of computers, keyboard, and handheld/mobile devices
Competent with computers, email, virtual platforms, and Microsoft Office based programs
Ability to type for extended periods
Must be able to remain in a stationary position
Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested
Benefits
Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy
Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
Flexible Spending, Health Savings & Dependent Care Accounts
Life/AD&D insurance funded 100% by Titanium Healthcare
Senior International Trading Manager shaping SKIMS digital presence globally. Leveraging ecommerce expertise to enhance brand strategy in the EMEA region.
Stoffstrommanager overseeing strategic development and sales activities in a green services firm. Managing projects and optimizing processes in waste management and logistics.
Hospice Registered Nurse Case Manager visiting patients at home and coordinating care for families. Advocate for patients while managing autonomy and supporting interdisciplinary health teams in Austin, Texas.
Hospice Registered Nurse Case Manager coordinating patient care in Houston, Texas. Focusing on comfort, dignity, and quality of life for patients and families in the West Houston area.
B2B Manager leading the entire lifecycle of training projects for key accounts at ThePower. Collaborating with clients to create impactful training solutions.
Senior Research Manager managing Food & Beverage clients through research projects at Ipsos. Overseeing analytical plans, data extraction, insights generation, and client relationships.
Banking Center Manager at Prosperity Bank overseeing operational efforts and ensuring compliance. Directing staff and providing services to customers in Midland, TX.
Ambulatory Social Work Case Manager providing care/service to patients across ages. Facilitating coordination of care, psychosocial assessments, and resource linkage in healthcare settings.
Branch Delivery Market Manager leading branch network projects for Regions bank in multiple locations. Responsible for implementation and support of quality and strategic initiatives in branch operations.
Manager of Truck Stop Merchandise Programs at bp ensuring exceptional product experience across locations. Driving revenue growth, operational consistency, and innovation in retail environment.