Client Services Manager II enhancing client satisfaction and operational efficiency at TIAA. Responsible for service delivery and improving client outcomes through excellent operational practices.
Responsibilities
Services clients and drives best practices
Improves client outcomes through excellent customer service and operational excellence
Serves as the primary administrative point of contact and advocate for assigned institutions
Develops holistic plan management routines and identifies efficiency opportunities
Proactively brings data-driven insights to integrated team and clients
Responds to customers' inquiries and manages issues
Requirements
University (Degree) Preferred
3+ Years Required; 5+ Years Preferred
FINRA Registrations SRC Indicator: Series 6 or 7; Series 63
Life and Health Insurance License (Resident State) - Multiple Issuers required
Benefits
Comprehensive Total Rewards package
Superior retirement program
Highly competitive health, wellness, and work-life offerings
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