Project Manager overseeing non - life insurance projects for BBVA Allianz. Leading project governance and ensuring agile methodologies in a hybrid working environment.
About the role
- Project Coordinator overseeing multi-site technology projects for dental and medical practices. Responsible for client onboarding, infrastructure coordination, and vendor management in a hybrid work environment.
Responsibilities
- Manage the full lifecycle of IT projects for clients, including multi-site deployments, migrations, and system upgrades
- Assist in defining project scope and objectives, ensuring alignment with client requirements
- Develop and maintain project plans, including setting milestones, adhering to deadlines, and allocating resources appropriately
- Coordinate engineer schedules and project timelines in alignment with service desk and operational priorities to ensure projects meet scope, timeline, and quality standards
- Coordinate third-party vendors, hardware deliveries, and implementation schedules
- Track and report progress across multiple concurrent projects using tools such as ConnectWise Manage, Smartsheet, and other required platforms
- Prepare and distribute project status reports, meeting notes, and action items
- Serve as a consistent point of contact for clients on project logistics, scheduling, and status updates, and provide regular updates, manage expectations, and proactively resolve issues
- Communicate effectively with internal staff, external clients, and leadership to keep projects aligned with organizational goals
- Delegate tasks to team members or vendors best suited for successful completion
- Identify and mitigate risks and potential liabilities across multiple projects, escalating risks and scope changes appropriately and as needed
- Make informed decisions when presented with multiple options for project progression
- Perform quality control throughout the project lifecycle to maintain client standards
- Adjust schedules and targets as needed to accommodate changes or unforeseen challenges
- Support project financial tracking, including time entry validation, milestone billing, and invoice preparation
- Track project hours against estimates and statements of work (SOWs)
- Assist with change orders, scope adjustments, and project documentation updates
- Identify opportunities to improve project workflows, tools, and communication practices
- Assist in maintaining project consistency across clients and engagements
- Represent the company professionally in all client and team interactions
- Perform other duties as assigned to support project and organizational success
Requirements
- Bachelor’s degree in Business, Information Technology, Project Management, or a related field, of or equivalent experience (minimum 2 years in a related field)
- Prior IT and/or Dental industry experience a plus
- 1–3 years of experience in a project coordination, service delivery, or operations role within an MSP, IT services, or technical environment preferred
- Strong organizational skills with the ability to manage multiple client projects simultaneously
- Excellent written and verbal communication skills with a customer-service mindset
- Ability to guide, motivate, and manage project teams effectively
- Strong interpersonal skills to work closely with staff, clients, and vendors
- Proven ability to make timely and informed project-related decisions
- Skilled at identifying challenges and implementing effective solutions
- Ability to prioritize tasks and keep projects on schedule
- Exceptional customer service skills to ensure client satisfaction
- Strong written and verbal communication skills, particularly in project and client management
- Experience using PSA, ticketing, and project management tools (e.g., ConnectWise, Autotask, Jira, Asana, Smartsheet, MS Project, or similar)
- Prior experience working in a Managed Services Provider (MSP) environment, preferred
- Familiarity with common MSP project types (Microsoft 365 migrations, server refreshes, firewall implementations, security projects)
- Understanding of IT service delivery concepts, SLAs, and SOWs
Benefits
- Health care benefits (medical, dental, and vision)
- Paid time off (and public holidays)
- 401(k) retirement plan
- Life insurance
- Hybrid or remote work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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