Hybrid Intensive Case Manager, Housing Worker

at The Wesley Company

• Job title: Intensive Case Manager, Housing Worker
• Job type: Part Time
• Experience level: Junior, Mid level
• Salary: CA$27 per hour
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Hamilton, Canada

About the role

• Intensive Case Manager/Housing Worker providing case management support to asylum seekers and refugee claimants. Collaborating with community partners to ensure successful housing stability and transition.

Responsibilities

• Provide intensive, individualized case management support to asylum seekers and refugee claimants residing in Wesley-operated transitional housing, with the goal of stabilization, independence, and transition to permanent housing.
• Conduct comprehensive intake and needs assessments for clients being referred into the transitional housing program, including coordination with Halton Region’s shelter intake system and/or Peel Region’s Reception Centre to ensure smooth and timely transfers.
• Deliver mobile and on-site case management services addressing housing stability, income supports, health and mental health needs, settlement services, and other resettlement priorities.
• Connect clients to essential community, regional, provincial, and federal services, including Ontario Works, healthcare providers, Legal Aid, mental health supports, food security programs, IRCC-related services, and other settlement resources.
• Support clients in navigating immigration-related processes, including booking and attending required IRCC appointments such as the Refugee Medical Exam (RME), and providing orientation to Canada’s settlement and service systems.
• Provide intensive housing assistance, including housing planning, landlord engagement, referrals, and support with applications, to help clients secure and transition into permanent housing in their community of choice.
• Collaborate closely with the Program Housing Worker and Wesley’s Housing & Homelessness team to ensure coordinated admissions, client flow, and continuity of care within the transitional housing program.
• Coordinate interpreter and cultural supports as required, ensuring services are trauma-informed, client-centered, and responsive to language, age, health, and cultural needs.
• Maintain accurate case notes, reports, and data related to client progress, outcomes, and challenges, contributing to program reporting and continuous improvement.
• Work collaboratively with Wesley’s Newcomers programs to integrate services, apply evidence-based practices, and identify efficiencies and system improvements.
• Participate in flexible and rotating schedules as required to meet program needs, including support for occasional extended or after-hours intake coordination.
• Attend regular supervision, team meetings and attend mandatory organizational training and professional development.

Requirements

• Post-secondary education at a College Diploma level or higher, including studies pertinent to settlement, social services, adult education, community health, and migration issues.
• At least two years of relevant experience in case management, residential settings, or working with vulnerable populations (e.g., individuals experiencing homelessness, Newcomers, mental health issues).
• An understanding of specific frameworks like the Housing First model, harm reduction practices, and anti-oppressive practices is an asset/valued.
• Advanced computer skills required in the following programs: Microsoft Word, PowerPoint, and Outlook; Adobe; any program database.
• Excellent communication, organization, and coordination skills.
• Proven ability to demonstrate Wesley’s mission, vision, and values.
• Fluency in Arabic, French, or Swahili, (verbal and written) in addition to English is required.
• Available to work flexible/irregular hours, including evenings and weekends.
• A Valid Driver’s License with access to a vehicle would be an asset.
• Non-violent crisis intervention and 1st aid/CPR training is required.

Benefits

• A positive work culture that prioritizes all staff having an opportunity to contribute
• A supportive team that will empower you to achieve great milestones!
• Fun and engaging organizational events such as our Staff Appreciation Event
• Professional development and training opportunities
• Employee Discounts