Product Manager responsible for customer profile data and communication features in a leading ticketing platform. Collaborating with UX and Engineering to deliver scalable solutions.
About the role
- Senior Product Manager overseeing the development of technology products at Disney. Collaborating with cross-functional teams to align technology solutions with business objectives and user needs.
Responsibilities
- Design and manage the full-cycle development of DCP technology products from ideation to delivery with an understanding of Disney’s PLM and DAM lifecycles
- Translate PLM and DAM governance goals into a technology product strategy and roadmaps by effectively communicating with global business partners
- Collaborate with engineering, design, architecture, and quality assurance partners to ensure development is in line with product strategy and roadmap
- Define processes for DCP applications and platforms, system specifications, and working parameters for software use and compatibility
- Develop Proof of Concept prototypes collaborating with engineering, architecture and technical operations
- Connect with users regularly to have a deep understanding of their needs, pain points, and how they experience your products
- Develop and document clear, actionable requirements and user stories for the development team, including well-defined acceptance criteria and alignment with test scenarios.
- Create supporting wireframes and business process models to visualize and validate proposed solutions.
- Participate in and influence technical discussions to solve complex business/system problems
- Prioritize the product backlog and make recommendations to business partners and leadership while considering trade-offs
- Establish product release plan and set expectations with new feature delivery
- Perform analysis across a complex integrated environment to assess data accuracy, troubleshoot issues, and answer partner questions
- Create user training documentation and host user training sessions for product adoption
- Demonstrate knowledge and mastery of Agile project methodology and change management principles
Requirements
- 4+ years of experience in building consumer-quality technology products from ideation to launch/support
- 5+ years of experience in Product Management, defining and implementing end-to-end product strategies influencing the business
- Experience with complex, highly integrated product approval systems, including interfaces with Digital Asset Management (DAM), Product Lifecycle Management (PLM), Contract Management, Data Warehousing, Master Data Management (MDM), and Product Master solutions
- Demonstrated ability to define and shape future products by contributing to the framework (architecture) used across multiple products or systems
- Expertise in multi-layered technical environments which shape next generation initiatives
- Experience in creating product roadmaps for new and existing products
- Excellent organizational and communication skills, with the ability to balance multiple priorities and set expectations
- Proven leader that nurtures positive relationships with business users and technology engineering partners
- Ability to explain complex concepts in a digestible way across business and technology partners at all levels
- Experience in Agile/Scrum methodologies
- Excellent analytical, trouble shooting and problem-solving skills with attention to detail
- Ability to lead cross-team projects.
Benefits
- A bonus and/or long-term incentive units may be provided as part of the compensation package
- Medical benefits
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