About the role

  • Forecast Analyst managing staffing forecasts for Hulu's Viewer Experience team within Disney's DTC. Driving long term planning to meet viewer needs and support strategic business decisions.

Responsibilities

  • Forecast Creation & Communication
  • Crafting Weekly and Daily forecast plan that is encompassing of volume, AHT, shrinkage and occupancy
  • Provide scheduling team with forecasts in a timely manner
  • Partner with scheduling analysts to maintain daily fluctuation tracking
  • Participate in monthly reviews communicating forecast assumptions and trends utilized
  • Build hiring and ramp plans complete with attrition factors and glide paths
  • Assist in publishing daily, weekly, and monthly reports on forecast performance

Requirements

  • 3+ years working in high volume customer-facing multi-channel operational environment
  • Experience with rapid change
  • Demonstrated focus on putting viewer and experience first
  • MS Excel, MS PowerPoint and/or MS Access skills required
  • Understanding of multiple forecasting methods (examples, Erlang, simulation, time series regression)
  • Bachelor’s degree or equivalent experience

Benefits

  • Health insurance
  • Retirement plans
  • Flexible work arrangements
  • Professional development opportunities
  • Bonuses

Job title

Forecast Analyst, Workforce Optimization

Job type

Experience level

Mid levelSenior

Salary

$62,200 - $83,300 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job