Analyste de processus d’affaires spécialisé dans l’amélioration des processus de rémunération chez iA. Contribuant à des projets d’optimisation et collaborant avec diverses parties prenantes.
TC
Hybrid Forecast Analyst, Workforce Optimization
Posted last month
About the role
- Forecast Analyst managing staffing forecasts for Hulu's Viewer Experience team within Disney's DTC. Driving long term planning to meet viewer needs and support strategic business decisions.
Responsibilities
- Forecast Creation & Communication
- Crafting Weekly and Daily forecast plan that is encompassing of volume, AHT, shrinkage and occupancy
- Provide scheduling team with forecasts in a timely manner
- Partner with scheduling analysts to maintain daily fluctuation tracking
- Participate in monthly reviews communicating forecast assumptions and trends utilized
- Build hiring and ramp plans complete with attrition factors and glide paths
- Assist in publishing daily, weekly, and monthly reports on forecast performance
Requirements
- 3+ years working in high volume customer-facing multi-channel operational environment
- Experience with rapid change
- Demonstrated focus on putting viewer and experience first
- MS Excel, MS PowerPoint and/or MS Access skills required
- Understanding of multiple forecasting methods (examples, Erlang, simulation, time series regression)
- Bachelor’s degree or equivalent experience
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development opportunities
- Bonuses
Job title
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Degree requirement
Tech skills
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