Hybrid Field Service Engineer II – SEM

at Thermo Fisher Scientific

• Job title: Field Service Engineer II – SEM
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Hillsboro, United States

About the role

• Field Service Engineer managing installations and maintenance of advanced microscopy systems at Thermo Fisher Scientific. Leading customer training and project collaborations while promoting health and safety standards in a laboratory setting.

Responsibilities

• Handle on-site installations, maintenance, and repairs of sophisticated systems
• Test equipment, train customers, and lead projects
• Conduct on-site tool installations and follow testing procedures to ensure accurate working order
• Conduct on-site scheduled planned maintenance visits
• Offer solving and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users, and company personnel
• Successfully complete technical training as required
• Proactively seek out additional learning opportunities both inside and outside of the region
• Travel, sometimes on short notice, to customer sites to resolve problems or support colleagues
• Complete and submit administrative reports
• Partner with colleagues to acquire or provide technical mentorship and training
• Provide training for users on system operation
• Make yourself available to train and mentor new field service engineers
• Provide feedback to product quality teams

Requirements

• 2-year technical degree, equivalent military, or technical training preferred
• High School Diploma or G.E.D equivalent required
• Minimum of 3-5 years of hands-on technical experience installing, repairing, and calibrating tools such as SEM, TEM, FIB, Probers, or similar systems preferred
• Detailed understanding and extensive experience solving and repairing ultra-high vacuum, high voltage, mechanical, and computer issues
• Consistent track record solving complex problems by process of elimination techniques down to the component level
• Able to read and interpret schematics
• Literate in Windows software environments
• Ability to partner effectively with customers and colleagues
• Excellent interpersonal communication skills; must have professional working proficiency in English
• Able to acquire a valid passport to travel regionally and internationally as required
• Must possess a valid driver’s license
• Physical requirements include the ability to lift up to 50 lbs.

Benefits

• Standard Work Schedule (Mon-Fri)
• Health and Safety Precautions (PPE required)
• Opportunities for Technical Training and Mentorship