Hybrid Field Service Engineer, HPLC

at Thermo Fisher Scientific

• Job title: Field Service Engineer, HPLC
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $40 - $50 per hour
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Field Service Engineer providing installation, maintenance, and repair services for analytical equipment at Thermo Fisher Scientific. Contributing to scientific research and innovation across various institutions.

Responsibilities

• Perform on-site installation, repair, maintenance, qualification, and validation of Liquid Chromatography, Charged Aerosol Detectors, Mass Spectrometry, and other instruments
• Use customer management software to track service calls, manage parts inventories, and complete job tasks
• Review reports and documentation from customers, and inspect malfunctioning products to determine nature and scope of problem
• Analyze, review, and inspect findings to determine source of problem, and recommend repair, replacement, or other corrective action
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
• Analyze chemistry and instrument reports in the process of diagnosing technical or application problems
• Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees, including both team members and customers

Requirements

• Bachelor's Degree in Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field
• 5+ years hands-on experience installing, troubleshooting, repairing and calibrating sophisticated analytical instruments
• Demonstrated expertise with ultra-high vacuum systems, high voltage electronics, and complex electro-mechanical systems
• Strong diagnostic and problem-solving abilities for hardware and software issues
• Ability to prioritize service requests and produce clear and concise documentation
• Must be available to travel overnight up to 50% within the territory or other areas as required
• Ability to safely lift 50 lbs. with assistance and work in laboratory environments

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount