Hybrid Customer Demand Planner

at Thermo Fisher Scientific

• Job title: Customer Demand Planner
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $85,000 - $125,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ERP
• Location requirements: Hybrid, United States

About the role

• Customer Demand Planner managing demand forecasts and collaborating with customers at Thermo Fisher Scientific. Utilizing resources for supply chain processes in a dynamic manufacturing environment.

Responsibilities

• Be the trusted authority of demand forecast, managing a detailed rolling 3-24 month plan using historical data, customer forecasts, and industry insights
• Collaborate externally with customers on their manufacturing plans and purchase projections, striving for a detailed demand signal
• Support Commercial teams to improve collaboration with customers, strengthening relationships through mutual benefits
• Own customer interfacing meetings, ensuring clear agendas, inputs, outputs, risks, and opportunities that culminate in the demand plan
• Lead the monthly demand Interlock process for customers through alignment meetings with Commercial partners
• Interface and collaborate internally with Product Demand Planners and Product Managers
• Build an extensive knowledge base of Thermo Fisher bioprocessing materials used in key customer products
• Maintain and refine Core Account metrics such as forecast accuracy, forecast bias, and forecast benefit
• Drive collective understanding of customer metrics and trends, implementing proactive actions to increase efficiencies
• Monitor short-term customer demand plan attainment and support Customer Service in crafting order patterns for constrained materials
• Provide ongoing Thermo Fisher lead time updates to customers, ensuring master data alignment allowing for seemless supply chain interaction
• Participate in crafting the ‘CDP Playbook’ for consistent training and standard work across the team
• Support OTIF/OTTP and LTA research, analysis, and act as a liaison to the customer on these critical metrics
• Work with customers to acquire current inventory levels of Thermo Fisher BioProduction-based products regularly
• Investigate and communicate lead-time changes to customers for efficient order placement and forecasting integrity

Requirements

• BS/BA degree in supply chain, operations management, engineering, business administration
• 5+ years of experience in demand planning, sales operations, forecasting, or customer excellence role
• Understanding of the SIOP or IBP process, statistical forecasting methodologies, and CRM concepts
• Strong analytical skills with the ability to interpret, translate, and understand data and covert them into meaningful customer insights
• Proven customer interpersonal skills and agility in helping to solve customer concerns
• Outstanding teamwork skills both inside and outside the organization
• Demeanor geared towards achieving outcomes and driving improvement
• Proficient in using Microsoft Office applications and ERP systems

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount