Senior Implementation Manager overseeing large-scale projects in Workplace Pensions at Standard Life. Guiding clients through technology transitions with a focus on high-quality client experiences.
Responsibilities
This role leads the delivery of large‑scale projects, supporting strategically important clients as they move their Workplace Pension scheme onto a new technology ecosystem.
You will be responsible for guiding clients through every stage of the change journey—from initial scoping and data readiness through to implementation, training, and warranty.
A key part of the role is coordinating with internal Operations and IT teams to ensure that all client requirements are understood, prioritised, and delivered effectively.
You will act as a trusted partner to clients, ensuring a smooth transition, a high‑quality experience, and long‑term retention.
Requirements
A highly experienced Senior Project Manager with a track record of delivering complex, multi‑workstream transitions in the Workplace Pensions environment.
Strong DC Workplace Pension knowledge, enabling confident discussions with senior stakeholders, trustees, advisers, and internal teams.
Exceptional communication and stakeholder‑management skills, with the ability to influence at senior levels and represent the programme professionally in key meetings.
Expertise in building and managing robust project toolkits, ensuring structure, control, risk management, and clarity across all workstreams.
The ability to educate, train, and support clients on the new technology ecosystem, guiding them confidently through each stage of the transition and warranty period.
A collaborative project manager who can work seamlessly with Operations, IT, and third parties to deliver client requirements—covering areas such as project scoping, data cleansing, interfaces, and digital journeys.
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