Visual Department Manager overseeing retail operations at The Paper Store. Responsible for delivering excellent customer service and achieving sales goals in a fast - paced environment.
About the role
- Leading a customer-centric team delivering guidance on pensions and retirement products. Inspiring confidence and improving customer experience in a dynamic telephony environment.
Responsibilities
- Working within a customer-centric and outcome-focused telephony environment, you will be leading a team providing non-advised guidance regarding pensions and retirement products.
- Utilising your technical expertise and strong leadership skills, you will inspire confidence in our colleague and customer’s future.
- Motivate and lead your team to retain customers and assets through the delivery of a great customer experience, getting it right first time and delivering on our promises.
- Engage and create a high performing team by communicating openly and building a culture of collaboration in which the team embrace the evolving environment.
- Maximise team operational performance and efficiency by planning effectively and managing team behaviours in accordance with operational plans and support the senior leadership team to deliver our strategy; being actively involved in key initiatives across the group and bringing your team on the journey.
Requirements
- Proven experience in team management and development within a financial services environment, ideally pensions and savings
- Track record of successfully coaching, motivating, leading and developing a team in a risk adverse environment to meet business objectives
- Knowledge and experience of regulatory and legislative requirements regarding pension and retirement propositions
- Strong stakeholder management and proven success in developing both strong external and internal relationships.
- FA2, along with RO1, RO4, and LP2 (must achieve these within 2 years of starting in the role as role required qualifications)
Benefits
- 38 days annual leave
- Private medical cover
- Excellent pension
- 12x salary life assurance
- Career breaks
- Income protection
- 3x volunteering days
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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