Leading a customer - centric team delivering guidance on pensions and retirement products. Inspiring confidence and improving customer experience in a dynamic telephony environment.
About the role
- Visual Department Manager overseeing retail operations at The Paper Store. Responsible for delivering excellent customer service and achieving sales goals in a fast-paced environment.
Responsibilities
- Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
- Greet and welcome every customer warmly and with enthusiasm
- Understand customer needs by asking open-ended questions
- Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
- Suggest additional items to build onto sales by utilizing effective selling techniques
- Thank the customer sincerely and invite them to return and shop with us again
- Build customer loyalty by being friendly, attentive and respectful of customers
- Uphold a respectful work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
- Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business
- Demonstrate desire to participate in training and development utilizing all training resources available
- Demonstrate initiative to cross train in all departments to support bench strength in department leadership
- Continually train and coach associates on merchandising/operational tasks, company expectations, and GUEST service standards
- Lead and execute completion of company directives within appropriate time frames
- Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners
- Maintain awareness of all current promotions and process them correctly at the Point of Sale
- Champion new product launches by being the material expert in new product information
- Ensure all marketing and promotion signage is up to date and placed correctly
- Ensure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely manner
- After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
- Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
- Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events
- Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager
- Comply with all company policies and procedures
Requirements
- Previous experience in specialty retail is preferred
- College degree preferred
- Demonstrate an ability to multitask, while being attentive to customers
- Ability to adapt to and embrace change
- Proficient in using Microsoft Office and POS Systems
- Ability to be mobile on the sales floor and/or stock room for extended periods of time
- Ability to work a flexible schedule to include nights, weekends, and holidays
- Ability to work well, and be a leader, in a team environment
- Professional attire, demeanor, appearance and compliance to company dress code required
- Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
- Ability to work autonomously while paying strong attention to detail
- Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
- Willingness to travel to new store openings, store remodels, etc.
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