Data Security Support Analyst providing operational support for Phoenix Group’s Data Loss Prevention service. Engaging in incident management and working closely with Data Security Engineers.
Responsibilities
Provide first-line operational support for Phoenix Group’s Data Loss Prevention (DLP) service.
Be the first point of contact for alerts and incidents, performing triage, initial investigation, and escalation where required.
Monitor DLP alerts across Microsoft Purview and related platforms.
Perform L1 triage: validate alerts, gather context, and escalate to engineers when needed.
Document incidents accurately for compliance and audit purposes.
Support routine operational tasks such as policy checks, reporting, and basic configuration under guidance.
Assist with user queries related to data security policies and processes.
Contribute to continuous improvement by identifying recurring issues and suggesting enhancements.
Participate in knowledge sharing and training sessions to build technical capability.
Requirements
Strong analytical and problem solving skills with attention to detail.
Experience in cybersecurity and data protection with willingness to learn and develop technical skills.
Familiarity with Microsoft 365 tools (Outlook, Teams, SharePoint) – technical training will be provided.
Excellent communication skills for clear incident documentation and stakeholder interaction.
Exposure to security concepts or recognised frameworks (e.g., ISO 27001, NIST, or ISF Standard of Good Practice).
Basic understanding of Data Loss Prevention (DLP) or similar technologies.
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