Store Sales Manager responsible for achieving sales performance goals and leading team success at Mattress Firm stores. Ensuring exceptional customer experience through effective execution of company initiatives.
About the role
- Sales Associate providing World Class customer service at The Paper Store. Engaging customers through the G.U.E.S.T. service approach and maintaining store standards.
Responsibilities
- Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
- Greet and welcome every customer warmly and with enthusiasm
- Understand customer needs by asking open-ended questions
- Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
- Suggest additional items to build onto sales by utilizing effective selling techniques
- Thank the customer sincerely and invite them to return and shop with us again
- Be a TPS brand ambassador
- Build customer loyalty by being friendly, attentive, and respectful of customers
- Contribute to a positive work environment with respectful, ethical behavior and honest communication, demonstrating professionalism at all times.
- Professional presentation in attire, demeanor, appearance, and compliance to company dress code
- Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
- Consistently capture accurate and valid customer information at the POS
- Maintain awareness of all current promotions and process them correctly at the Point of Sale
- Enthusiastically participate in training and development as required utilizing all training resources
- Prepare incoming product for the sales floor by following instruction and guidance from supervisors
- Merchandise product following company visual guidelines and visual standards
- After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
- Demonstrate a fundamental knowledge of computers, systems, and programs relevant to the position
- Maintain store maintenance and cleanliness standards
- Complete all other tasks as directed by store management in assigned time frame
- Comply with all company policies and procedures
Requirements
- Previous experience in specialty retail is preferred, but not required
- Ability to work a flexible schedule to include nights, weekends, and holidays
- Ability to multitask while being attentive to customers and remaining flexible to the needs of the business
- Possess an ability to work well in a team environment
- Proficient in using Microsoft Office and POS Systems
- Ability to stand for long periods of time
- Professional conduct, demeanor, and attire, in compliance with company dress code
- Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
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