Hybrid Chapter Engagement Associate Manager

at The Institute of Internal Auditors Inc.

• Job title: Chapter Engagement Associate Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Lake Mary, Canada

About the role

• Key ambassador between IIA Headquarters and Canadian chapter volunteer leaders. Providing guidance, support, and relationship-building for chapter development and membership retention.

Responsibilities

• Provide guidance and support to chapter leaders in developing and implementing their strategies, programs, and events.
• Work with chapters to set and achieve goals, increase membership and certifications, and ensure alignment with the organization's mission and standards.
• Will require in person chapter visits, meticulously tracking hours worked, setting up and managing event registrations, and taking comprehensive meeting minutes.
• Cultivate strong relationships with chapter leaders, volunteers, and community partners to foster collaboration and engagement within the local community.
• Facilitate effective communication between HQ and chapters, ensuring they receive the necessary resources, updates, and information.
• Collaborate with subject matter experts to create training resources to support continuous learning and development while ensuring content aligns with organizational goals.
• Organize training sessions, workshops, and resources to empower chapter leaders and volunteers with the skills and knowledge to be successful.
• Collaborate with chapter leaders to plan and execute chapter events and initiatives seamlessly.
• Utilize event management tools to streamline coordination processes and enhance efficiency.
• Ensure that all events align with the organization's mission, values, and specific objectives.
• Maintain accurate records and track performance metrics of chapter activities, including events, initiatives, and volunteer involvement to assess the effectiveness of chapter engagement strategies.
• Implement systematic processes for collecting feedback from chapter leaders, volunteers, and members.
• Provide regular reports to the Manager of Chapter Engagement, offering insights into key trends while identifying strengths and areas for improvement.

Requirements

• Bachelor's degree (preferred but not required) in a relevant field (e.g., nonprofit management, community development, or a related area)
• Proven experience in nonprofit or community engagement
• Strong interpersonal and communication skills, with the ability to build relationships and collaborate effectively with diverse stakeholders
• Excellent organizational and project management abilities
• Knowledge of nonprofit governance, volunteer management, and chapter development best practices
• Experience with event management tools such as Cvent preferred
• Proficiency in using software and tools for data management and reporting.
• Association management or not-for-profit experience is highly desirable.
• Must reside in Canada.
• Approximately 15-20% of the position requires travel to chapter events throughout Canada, with an additional 2-4 trips to Central Florida each year.

Benefits

• Health insurance
• Professional development opportunities