Short-Term Absence Management Disability Analyst role evaluating claims and providing customer service in a hybrid or remote setting. Supporting beneficiaries with disability claims and recovery plans.
Responsibilities
Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers
Work within a fast-paced environment that directly interacts with internal and external customers to retrieve or relay information relevant to the Short-Term Disability and Paid Family Leave Claim
Utilize critical thinking and mathematical aptitude to gather information, apply sound reasoning and draw appropriate conclusions
Utilize business acumen and technical expertise to make sound decisions based upon a mixture of analysis, experience, and judgment, with management oversight
Help to create a positive team environment that achieves Group Benefit Claims culture initiatives and objectives
Requirements
1+ years of experience providing quality customer service is required
2+ years of claim experience is preferred
Associate or Bachelor’s Degree is preferred but not required
Medical terminology experience is preferred
Professional verbal and written communication skills
Ability to excel in an ever changing high-volume environment
Readily able to champion change and innovation
Detail-oriented with the ability to maintain a high-level of quality and accuracy while maintaining productivity targets in a fast-paced environment
Ability to thrive in a structured team environment
Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously
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