Category Analyst providing data support for category management and sales initiatives at Acosta. Collaborating with clients and utilizing various data sources for impactful decision - making.
About the role
- Short-Term Absence Management Disability Analyst role evaluating claims and providing customer service in a hybrid or remote setting. Supporting beneficiaries with disability claims and recovery plans.
Responsibilities
- Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers
- Work within a fast-paced environment that directly interacts with internal and external customers to retrieve or relay information relevant to the Short-Term Disability and Paid Family Leave Claim
- Utilize critical thinking and mathematical aptitude to gather information, apply sound reasoning and draw appropriate conclusions
- Utilize business acumen and technical expertise to make sound decisions based upon a mixture of analysis, experience, and judgment, with management oversight
- Help to create a positive team environment that achieves Group Benefit Claims culture initiatives and objectives
Requirements
- 1+ years of experience providing quality customer service is required
- 2+ years of claim experience is preferred
- Associate or Bachelor’s Degree is preferred but not required
- Medical terminology experience is preferred
- Professional verbal and written communication skills
- Ability to excel in an ever changing high-volume environment
- Readily able to champion change and innovation
- Detail-oriented with the ability to maintain a high-level of quality and accuracy while maintaining productivity targets in a fast-paced environment
- Ability to thrive in a structured team environment
- Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously
Benefits
- short-term or annual bonuses
- long-term incentives
- on-the-spot recognition
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