Hybrid CRM Product Owner

at Blood Cancer UK

• Job title: CRM Product Owner
• Job type: Full Time
• Experience level: Junior
• Salary: £48,500 - £52,500 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SQL, SSIS
• Location requirements: Hybrid, London, United Kingdom

About the role

• CRM Product Owner managing Microsoft Dynamics CRM for a UK blood cancer charity, ensuring effective data support and leading ongoing improvements for accurate fundraising and engagement.

Responsibilities

• Manage and optimise the CRM system (Microsoft Dynamics) so it meets organisational needs and supports accurate, efficient data use.
• Oversee CRM integrations and data workflows with external partners and digital platforms to ensure data flows correctly and securely across systems.
• Monitor and improve data quality by implementing hygiene routines, deduplication and compliance processes that ensure supporter data accuracy.
• Collaborate with colleagues across Fundraising, Digital and Finance to ensure data processes enable effective campaigns, income tracking and supporter engagement.
• Own the operational development and continuous improvement of the CRM, ensuring it supports reliable data, efficient processes and better supporter journeys.
• Supervise staff and / or volunteers to ensure appropriate training and high performance.
• Own the delivery of the team against established priorities and planned improvement targets.
• Contribute to horizon scanning and discovery of new systems that may improve our efficiency and effectiveness.
• Collaborate with colleagues to ensure business needs can be met with the technical requirements outlined in project plans.

Requirements

• Significant experience managing and developing CRM systems, ideally Microsoft Dynamics.
• Experience providing user support and training.
• Strong proficiency in SQL and SSIS (Visual Studio) for data processing and automation.
• Familiarity with PowerApps and PowerAutomate for CRM field and workflow updates.
• Proven ability to improve data quality and streamline processes.
• Excellent analytical and problem-solving skills with high attention to detail.
• Strong organisational and interpersonal skills with the ability to manage multiple priorities.
• Ability to prioritise workload based on impact and accurately schedule delivery.