Hybrid Complex Claims Unit Specialist – Environmental Claims

at The Hartford

• Job title: Complex Claims Unit Specialist – Environmental Claims
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $107,600 - $161,400 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Advanced Claim Specialist role managing complex environmental and pollution claims with The Hartford. Engaging in problem-solving and litigation strategies while supporting broader claim goals.

Responsibilities

• Claim Specialists are able to independently and timely manage all aspects of the most complex, high-value claims while exhibiting a detailed knowledge of the claim, a well-reasoned analytical focus and a clear strategy for resolution.
• The candidate must share their expertise and contribute to broader claim goals by participating in audits, projects and training initiatives.
• Provide proactive communications to customers and business partners in the management and resolution of claims;
• Respond to inquiries from customers and provide superior customer service;
• Review and analyze multiple complex policies and coverage parts (including general liability, umbrella/excess liability and affirmative pollution coverages);
• Write and articulate clear, concise and accurate coverage positions;
• Conduct investigations regarding claims and/or lawsuits;
• Effectively manage litigation and counsel, inclusive of litigation planning/budgeting, and proactively position claims for resolution;
• Develop and persuasively articulate complex coverage, liability and damage assessments;
• Provide detailed impactful recommendations to leadership;
• Pursue and finalize coverage and liability risk transfer against other liable parties and insurance carriers;
• Conduct complex negotiations and articulate coverage/liability positions;
• Attend mediations and trials as necessary;
• Proactively manage accurate expense, reserve and financial transactions;
• Consistently maintain up-to-date claims metrics.

Requirements

• 5+ years general liability claim handling experience with environmental or other latent injury claims or claims under affirmative pollution coverages;
• Experience in handling affirmative/defensive risk transfer; including additional insured tenders;
• Excellent verbal and written communication skills;
• Excellent analytical and critical thinking ability;
• Ability to present in a roundtable setting with a well-reasoned and analytical evaluation;
• Superior customer service skills and active listening skills;
• Proven track record of prioritizing and managing multiple responsibilities;
• Proven track record of effective negotiations/settlement of high-value general liability claims;
• Demonstrated negotiation and conflict resolution skills;
• Proficiency with MS Office, especially Word and Excel;
• Proficiency handling litigated claims;
• Active Property & Casualty State Insurance Adjuster license or ability to obtain licensing within 3 months of hire.

Benefits

• Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.