Corporate IT Engineer managing IT projects and service management for Mercari's global IT infrastructure. Collaborating with teams and handling IT support inquiries and asset management.
About the role
- Help Desk Support Specialist providing first-level IT support to end users for a global digital solutions company. Ensuring timely resolution of issues while fostering a culture of learning and growth.
Responsibilities
- Provide Help Desk and IT support to end users in Windows-based environments
- Receive, track, and resolve support tickets, ensuring accurate documentation and timely follow-up
- Perform user management tasks in Windows Active Directory, including user creation, deactivation, and permission management
- Deliver basic support for web and mobile applications, assisting users with access and functionality issues
- Troubleshoot hardware, software, and access-related problems with a strong focus on end-user experience
- Escalate complex issues when necessary, following established support processes
- Communicate clearly and professionally with users to understand issues and provide effective solutions
Requirements
- 1–2 years of experience in Help Desk or IT Support roles (junior level)
- Hands-on experience providing Help Desk support in Windows environments
- Practical knowledge of Windows Active Directory, including user lifecycle management and permissions
- Experience working with ticketing systems and structured support workflows
- Basic experience supporting web and mobile applications
- Strong end-user–focused troubleshooting skills
- Basic knowledge of SQL Server (approximately 1 year) or strong ability to learn quickly
- Strong organizational skills and attention to detail
- Advanced English proficiency (C1) — able to communicate confidently with users and teams in English
Benefits
- Professional development opportunities
- Environment that fosters learning and growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Advanced Claim Specialist role managing complex environmental and pollution claims with The Hartford. Engaging in problem - solving and litigation strategies while supporting broader claim goals.
Associate Nurse Unit Manager providing evidence - based nursing care at Hesse Rural Health. Leading a multidisciplinary team in a supportive, community - focused environment.
Director of Enterprise Architecture leading IT architecture for AAA Life's business strategy. Overseeing technology transformation and team of architects in a hybrid work environment.
Enterprise Architect modernizing technology landscape at Sandvik Coromant. Leading cloud - native and API - driven architectural transformations for the industry leader.
Senior Consultant in EY's Tech Consulting team focused on enterprise architecture frameworks. Responsible for optimization of IT systems for improved efficiency and strategic alignment with business objectives.
Lead Enterprise Architect at NISC focusing on enterprise - wide architectural strategy and leading experienced architecture teams. Collaborate across teams to simplify complexity and drive innovation.
IT Specialist managing internal and cloud - based IT infrastructure at SCALA stage systems & services GmbH. Responsible for system administration, SaaS integration, and user support.
Helpdesk Agent providing high levels of support for customers at Momentum Financial Services Group. Responsible for resolving IT issues and managing helpdesk operations in a hybrid work environment.
Principal Architect shaping enterprise architecture vision and driving transformation initiatives at Transform. Collaborating with clients to align technology with business strategy.