Head of Product for AI LAB at Datacom leading AI product development in a hybrid work environment. Focusing on building AI solutions that deliver real market value from inception to launch.
About the role
- Director of Product Management leading a high-impact team for Benefits Navigation at Evernorth Health Services. Focusing on client strategy, product enhancements, and team development in a hybrid role.
Responsibilities
- Lead and develop a team of Account Management Senior Advisors who serve as the strategic relationship owners for the Benefits Navigation client portfolio
- Own client strategy across the book of business, aligning renewal success, performance guarantees, and enterprise goals into clear, actionable plans
- Act as the voice of the market—synthesizing client feedback, performance data, and industry trends to inform and prioritize product roadmap decisions
- Partner closely with Benefits Navigation product leadership to translate client needs into product enhancements, launches, and go-to-market strategies
- Ensure consistent, high-quality execution by evolving core enablement assets such as playbooks, client profiles, and operating procedures
- Coordinate enterprise account strategies in collaboration with Express Scripts and Cigna teams to deliver a unified client experience
- Lead external client engagement, including executive-level meetings, quarterly performance reviews, and strategic planning sessions
- Guide vendor integration strategy by documenting client needs and prioritizing requests with internal product partners
- Provide strategic oversight for new client implementations, serving as the senior relationship lead throughout the implementation lifecycle
- Partner with Care Guide Client Account Support leadership to ensure member service experiences meet and exceed client expectations
- Serve as a Benefits Navigation subject-matter expert, sharing best practices, mentoring others, and leading enterprise initiatives that move the business forward
Requirements
- Minimum of 8 years of experience in product management, account management, client strategy, or related roles within healthcare, benefits, or complex B2B environments
- Proven experience leading teams and developing talent in strategic, client-facing roles
- Demonstrated success managing senior client relationships and navigating complex, multi-stakeholder environments
- Strong ability to translate client and market insights into clear product and business priorities
- Experience partnering cross-functionally with product, analytics, implementation, and enterprise account teams
- Clear, confident communicator skilled in executive-level discussions and strategic storytelling
- Bachelor’s degree in business, healthcare, or related field (preferred)
Benefits
- Health insurance
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days paid time off per year
- Paid holidays
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