Product Owner for Sales Processes and Systems optimizing business processes at Mercedes - Benz Trucks. Collaborating with global teams and leading international projects in an agile environment.
About the role
- Senior Product Manager overseeing the post-booking patient experience at Circle Medical. Leading cross-functional teams and driving patient retention strategies across various platforms.
Responsibilities
- Own the product strategy and roadmap for the full post-booking patient experience, from appointment preparation and check-in through repeat visits and long-term care continuity.
- Define and relentlessly improve the in-appointment experience, including video visit quality, patient-provider communication tools, and real-time support flows.
- Drive engagement and retention strategies that keep patients returning for follow-up visits and building meaningful, lasting relationships with their Circle Medical provider.
- Minimize drop-off and friction across key lifecycle moments: missed appointments, churned patients, and post-visit confusion.
- Design clear, timely, and empathetic follow-up flows that improve care plan adherence, close the loop on outstanding actions, and keep patients returning.
- Collaborate closely with our CRM team to influence post-booking and ongoing care communications: reminders, follow-up messaging, care summaries, and proactive outreach across SMS, email, push, and in-app channels.
- Ensure patients always know what to do next - whether that's picking up a prescription, completing a lab order, or scheduling a follow-up.
- Champion the patient-provider relationship as a core product value, designing features that strengthen provider familiarity, trust, and meaningful connection over time.
- Partner closely with our clinical pod and stakeholders to translate complex clinical workflows (labs, prescriptions, questionnaires, etc.) into intuitive patient-facing experiences.
- Lead product development across a broad engineering surface: native mobile (iOS/Android), web portal, and back-end services - requiring strong cross-functional coordination and technical fluency.
- Run core agile rituals including backlog grooming, sprint planning, standups, retrospectives - ensuring the team has clear priorities, well-defined scope, and strong delivery cadence.
- Drive high-quality shipping by writing rigorous acceptance criteria and actively participating in acceptance testing for patient-facing features.
- Make principled tradeoffs between feature complexity, UX quality, and engineering investment, with clear documentation of rationale.
- Define and own core success metrics for the ongoing care experience: check-in completion, appointment attendance, visit completion, repeat visit rates/retention, NPS/patient satisfaction.
- Run regular qualitative research using user interview platforms (e.g., Great Question) to uncover patient friction points and identify opportunities across the care journey.
- Utilize analytics tools daily (e.g., Amplitude, Looker, etc) to understand patient behavior, identify drop-off points, and measure the impact of product changes.
- Run structured experiments and A/B tests to continuously optimize key lifecycle touchpoints.
Requirements
- 5+ years of product management experience building consumer-facing digital products; healthcare experience required.
- Familiarity with HIPAA and healthcare compliance as it applies to patient communications and data.
- Demonstrated experience owning ongoing engagement product surfaces; you understand that retention and lifecycle are as important as acquisition.
- Strong analytical skills: comfort with tools like Amplitude or Looker; ability to use data to uncover user needs, measure outcomes, and drive prioritization.
- Startup scrappiness and comfort in fast-moving environments; you can navigate ambiguity and move quickly.
- Proven ability to ship high-quality mobile and web experiences and collaborate effectively with cross-functional engineering and design teams.
- Excellent communication skills with the ability to influence without authority across clinical, operational, and technical stakeholders.
- A track record of owning outcomes, not just outputs; you care deeply about whether the thing you shipped actually moved the needle for patients.
- AI familiarity and a builder mindset; comfortable using tools like Cursor and Claude Code to answer questions, prototype, and accelerate execution.
- Experience operating within an agile development lifecycle (e.g., sprint planning, backlog management, iterative discovery/delivery) in close partnership with engineering and design.
Benefits
- Paid Time Off: Flexible vacation, sick leave, and 12 statutory holidays.
- Health & Insurance: Medical, Dental, Vision, Disability, and Life insurance.
- Wellness: Mental health programs and an Employee Assistance Program (EAP).
- Retirement: RRSP/401(k) program with company match.
- Development: Annual reimbursement for eligible training and professional programs.
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