Executive Assistant supporting the CEO and COO at Tarion, ensuring effective management of schedules and priorities. Coordinating communication, events, and providing essential administrative support with a hybrid work model.
About the role
- COO driving operational leadership and execution in a publicly listed media and technology company. Leading teams and optimizing operations for sustainable growth and delivery.
Responsibilities
- Operational strategy & execution: Translate CEO and Board strategy into clear operational plans, priorities and KPIs; set the cadence for delivery and hold the organisation to account for outcomes.
- Delivery leadership: Lead execution across production, distribution, commercial partnerships and customer operations to ensure consistent, high-quality delivery.
- Process excellence & systems: Simplify and standardise core operating processes; lead selection, implementation and adoption of operational systems (ERP, project management, ticketing, CRM integrations) to create a single source of operational truth.
- P&L stewardship (operational focus): Partner with commercial and finance leaders to forecast and control operating costs, improve gross margins and translate strategy into operational budgets and plans.
- People & leadership: Build, coach and hold accountable high‑performing operational teams; define clear roles, responsibilities and reporting lines; set performance standards and development plans for direct reports.
- Risk, compliance & controls: Establish and maintain operational controls, business continuity and vendor management frameworks; ensure compliance with relevant laws and contractual obligations.
- Cross‑functional partnership: Act as the primary execution partner to the executive leadership team, ensuring operational feasibility of commercial initiatives and enabling rapid, joined‑up decision‑making.
- Commercial & partner management: Manage key supplier and partner relationships; negotiate commercial terms, define SLAs and hold partners to agreed performance metrics.
- Reporting & performance management: Deliver concise, timely reporting to the CEO and Board covering KPIs, risks, issues and remediation plans; foster a “no surprises” culture through proactive communication.
- Continuous improvement: Instil a test‑and‑learn mindset focused on measurable improvements in throughput, quality and cost efficiency.
- Integration leadership: Lead operational planning and execution for acquisitions and major integrations to ensure timely, effective outcomes.
Requirements
- Proven senior operations experience: Demonstrable track record as a COO, Head of Operations or similar role, leading operations in complex, multi‑division businesses.
- Execution focus: Strong bias for action with an ability to translate strategy into operational outcomes and measurable performance improvements.
- Scalable mindset: Experience designing and implementing robust frameworks, processes and systems that scale across the business.
- Commercial acumen: Comfortable managing vendor/commercial contracts, operational P&Ls and budgeting with a clear focus on margin improvement.
- Leadership & influence: Decisive, resilient leader with gravitas; able to build trust with executive peers, operational teams and external partners.
- Risk & compliance awareness: Proven experience establishing operational controls, business continuity planning and vendor governance.
- Stakeholder management: Excellent communicator with the ability to present clearly to the CEO and Board and to manage demanding internal and external stakeholders.
- **Key performance indicators**
- Financial delivery: Delivering on‑budget results across multiple operational P&Ls.
- Margin management: Demonstrable gross margin improvement.
- Operational efficiency: Measurable streamlining of systems and processes.
- People & culture: Driving cultural outcomes that support accountability, continuous improvement and cross‑functional collaboration.
- Integration success: Successful and timely integration of acquisitions and major operational changes.
Benefits
- Impact: Lead operations at a high‑profile, publicly listed media and technology company during a pivotal growth phase.
- Scope: End‑to‑end operational influence across production, distribution, commercial partnerships and customer operations.
- Collaborative leadership: Work closely with a senior executive team and an engaged Board to shape long‑term strategy and delivery.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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