Join Severn Trent Water Limited's Customer Operations team to make a positive impact. We are looking for individuals with a proactive mindset and problem - solving skills.
About the role
- Operations Lead managing ecommerce platforms for Bluebird's Digital Commerce clients. Ensuring operational efficiency and quality across multiple initiatives with attention to detail and project management skills.
Responsibilities
- Own & execute projects by organizing and resourcing tasks to ensure efficient delivery before deadlines.
- Take ownership in troubleshooting uncommon issues then implement solutions and document process.
- File support tickets and see them through to completion.
- Responsible for ensuring monthly financial processes are efficient, effective and up to date (chargebacks, accruals, returns, etc.).
- Drive catalog quality control, prioritization, workload, and consistency.
- Proficient understanding on the topics of retail attributes, logistics and omnichannel fulfillment on a wide variety of platforms (1p, 3p, BOPIS, BOSS).
- Proactively enhance operational efficiency by creating and updating process documentation and technology, while researching and advising the operations team on industry trends, learnings and best practices.
- Collaborate with cross-functional teams to ensure that operational requirements are integrated into new initiatives, projects, and products for your client set.
- Handle communications tactfully and present data and recommendations in a way that impacts the company's position, prestige, relationship, operations, and end results.
- Communicate promptly and coordinate with external contacts and build self-initiated relationships within the team cross-functionally.
Requirements
- Bachelor’s Degree (or experience equivalent to four years of college) in a related field
- 2 years of related work experience, preferably related to ecommerce or retail
- Strong and tactful communication skills (written and verbal) to build relationships with internal and external contacts, discuss problems, present data and give recommendations.
- Entrepreneurial Spirit – ability to pivot quickly, a curiosity to learn, and a sense of ownership and confidence in leading clients and cross functional partners
- Strong organizational skills and attention to detail
- Skilled at managing project timelines to ensure timely completion of deliverables
- Excellent in Microsoft Office Suite
- Able to take constructive feedback as a tool for professional growth
- Able to digest, analyze, and visualize large sets of data from multiple sources with accuracy
- Exudes the character traits: hungry, humble, EQ, excellence, transparency, relationship, ownership & teamwork.
Benefits
- Bluebird prioritizes the inclusion of diverse perspectives.
- We aspire for all team members to feel like this is a place where they belong.
- Where they are respected by the company and are empowered to impact the business and achieve their full potential.
- We understand that relationships built on trust, respect and communication better serve our clients, team members and business.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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