About the role

Operations Lead managing ecommerce platforms for Bluebird's Digital Commerce clients. Ensuring operational efficiency and quality across multiple initiatives with attention to detail and project management skills.

Responsibilities

Own & execute projects by organizing and resourcing tasks to ensure efficient delivery before deadlines.
Take ownership in troubleshooting uncommon issues then implement solutions and document process.
File support tickets and see them through to completion.
Responsible for ensuring monthly financial processes are efficient, effective and up to date (chargebacks, accruals, returns, etc.).
Drive catalog quality control, prioritization, workload, and consistency.
Proficient understanding on the topics of retail attributes, logistics and omnichannel fulfillment on a wide variety of platforms (1p, 3p, BOPIS, BOSS).
Proactively enhance operational efficiency by creating and updating process documentation and technology, while researching and advising the operations team on industry trends, learnings and best practices.
Collaborate with cross-functional teams to ensure that operational requirements are integrated into new initiatives, projects, and products for your client set.
Handle communications tactfully and present data and recommendations in a way that impacts the company's position, prestige, relationship, operations, and end results.
Communicate promptly and coordinate with external contacts and build self-initiated relationships within the team cross-functionally.

Bachelor’s Degree (or experience equivalent to four years of college) in a related field
2 years of related work experience, preferably related to ecommerce or retail
Strong and tactful communication skills (written and verbal) to build relationships with internal and external contacts, discuss problems, present data and give recommendations.
Entrepreneurial Spirit – ability to pivot quickly, a curiosity to learn, and a sense of ownership and confidence in leading clients and cross functional partners
Strong organizational skills and attention to detail
Skilled at managing project timelines to ensure timely completion of deliverables
Excellent in Microsoft Office Suite
Able to take constructive feedback as a tool for professional growth
Able to digest, analyze, and visualize large sets of data from multiple sources with accuracy
Exudes the character traits: hungry, humble, EQ, excellence, transparency, relationship, ownership & teamwork.

Bluebird prioritizes the inclusion of diverse perspectives.
We aspire for all team members to feel like this is a place where they belong.
Where they are respected by the company and are empowered to impact the business and achieve their full potential.
We understand that relationships built on trust, respect and communication better serve our clients, team members and business.