Hybrid Operations Lead – Digital Commerce

Posted 3 days ago

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About the role

  • Own & execute projects by organizing and resourcing tasks to ensure efficient delivery before deadlines.
  • Take ownership in troubleshooting uncommon issues then implement solutions and document process.
  • File support tickets and see them through to completion.
  • Responsible for ensuring monthly financial processes are efficient, effective and up to date (chargebacks, accruals, returns, etc.).
  • Drive catalog quality control, prioritization, workload, and consistency.
  • Proficient understanding on the topics of retail attributes, logistics and omnichannel fulfillment on a wide variety of platforms (1p, 3p, BOPIS, BOSS).
  • Proactively enhance operational efficiency by creating and updating process documentation and technology, while researching and advising the operations team on industry trends, learnings and best practices.
  • Collaborate with cross-functional teams to ensure that operational requirements are integrated into new initiatives, projects, and products for your client set.
  • Handle communications tactfully and present data and recommendations in a way that impacts the company's position, prestige, relationship, operations, and end results.
  • Communicate promptly and coordinate with external contacts and build self-initiated relationships within the team cross-functionally.

Requirements

  • Bachelor’s Degree (or experience equivalent to four years of college) in a related field
  • 2 years of related work experience, preferably related to ecommerce or retail
  • Strong and tactful communication skills (written and verbal) to build relationships with internal and external contacts, discuss problems, present data and give recommendations.
  • Entrepreneurial Spirit – ability to pivot quickly, a curiosity to learn, and a sense of ownership and confidence in leading clients and cross functional partners
  • Strong organizational skills and attention to detail
  • Skilled at managing project timelines to ensure timely completion of deliverables
  • Excellent in Microsoft Office Suite
  • Able to take constructive feedback as a tool for professional growth
  • Able to digest, analyze, and visualize large sets of data from multiple sources with accuracy
  • Exudes the character traits: hungry, humble, EQ, excellence, transparency, relationship, ownership & teamwork.

Benefits

  • Bluebird prioritizes the inclusion of diverse perspectives.
  • We aspire for all team members to feel like this is a place where they belong.
  • Where they are respected by the company and are empowered to impact the business and achieve their full potential.
  • We understand that relationships built on trust, respect and communication better serve our clients, team members and business.

Job title

Operations Lead – Digital Commerce

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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